Trauma Clinical Outcomes Coordinator

The Quality Outcomes Coordinator is an expert in the delivery of quality trauma care. They will assist the organization to achieve top tier quality outcomes by proactively identifying opportunities for improvement. Collaborate with improvement teams to assess systems and processes, develop and execute action plans, use data to drive change, and evaluate effectiveness of interventions. Facilitate teams, educate hospital staff, analyze and prepare data for dissemination throughout the organization, act as a catalyst for the development of state of the art, innovative solutions and be an expert to facilitate organizational change. Ensure all solutions adhere to best practice standards and comply with health care regulations. Will be an expert in and mentor staff on improvement science techniques.

Responsibilities

Program Improvement Assessment

• Identify PI science knowledge deficits within the organization and improvement teams.
• Develop educational tools to eliminate the knowledge deficit.
• Develop and execute education plans.
• Assess effectiveness of quality interventions
• Review trauma care for all patients at CNH
• Review trauma team activation workflows using the trauma video review platform

Program Improvement Application

• Use PI tools to complete systematic analysis of processes and systems and identify opportunities for improvement.
• Facilitate system and process redesign and design testing; evaluate redesign effectiveness and redesign, as needed.
• Analyze data and use data to drive change.
• Maintain data integrity.
• Use state of the art data analysis techniques to ensure accurate analysis.
• Present data in meaningful and actionable ways.

Facilitate

• Partner and collaborate with hospital staff to improve quality .
• Identify and execute strategies to build and strengthen a quality culture within the organization.
• Coach and motivate teams to successfully execute change.
• Ensure executed changes comply with best practice standards and applicable regulations.
• Facilitate innovation.
• Consult with teams and individual staff members as requested.

Leadership

• Build functional and successful relationships with organizational departments, staff and external resources.
• Assist teams in setting and achieving best practice and standards.
• Demonstrate effective conflict management.
• Assist the organization to adopt cutting edge PI practice into individual PI competencies.

Organizational Accountabilities

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization
• Committed to diversity and recognizes value of cultural ethnic differences
• Demonstrate personal and professional integrity
• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently
• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Qualifications

Education

Bachelor's Degree Health related field (Required), Nursing Experience highly preferred

Master's Degree in Nursing, quality improvement, or health administration preferred.

Work Experience

2 years Performance improvement experience in a hospital setting and three years clinical experience, preferably pediatrics (RN, RT, PT, OT, Medical Technologist, etc). (Required)

Experience with data systems, trauma accreditation (ACS), Process improvement Pathways (LEAN, Six Sigma) preferred.

Required Skills/Knowledge

Proficient in MS Office Suite.

Excellent interpersonal relationship skills.

Excellent oral and written communication skills.

Knowledge of and the ability to apply improvement science concepts to health care issues.

Able to facilitate improvement teams and manage data.

Excellent presentation skills.

Certifications (required within one year of hire)

BLS/CPR (required on hire)

PALS

CPHQ

TNCC