What are the responsibilities and job description for the Community Outreach Representative position at Children's National Medical Center?
Job Description - Community Outreach Representative (230002U4)
Description
The Community Outreach Representative provides in-the-field services as follows : makes home visits to initiate the enrollment process for newly eligible enrollees; locates existing members as part of the member-monitoring process; educates prospective and existing members and families on services and benefits of HSCSN; assists with the HSCSN Family Support Network, Youth Athletic Program, and serves as HSCSN representative at health fairs, collaborative / community organization events and meetings. Primary focus is on the Latino community; however, incumbent will be working with the community at large. This position serves under the direction of the Director of the Department of Family and Community Development with some independent discretion in decision-making.
Qualifications
Minimum Education
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
High School Diploma or GED (Required)
Minimum Work Experience
3 years of community relations, customer or member services experience in a health-related or managed care organization environment (Preferred)
Required Skills / Knowledge
Must possess excellent customer relations skills.
Must have excellent oral and written communication skills.
Must have the ability to make presentations effectively and communicate with executives, directors, managers, staff members, as well as the general public.
Must be able to work independently, think creatively, plan strategically, and implement efficaciously.
Ability to work effectively within a team framework.
Must possess valid driver’s license and have access to reliable transportation.
Job Functions
Essential job duties :
- Assist all lines of business in retaining current qualified members by following a strategic daily work schedule that includes rotating am / pm hours and weekend hours. This includes but is not limited to telephone outreaches and community visits with members.
- Establish and maintain an accurate record of all members contact which includes outreach and home visits.
- Accurate completion and daily submission of all assessments, necessary forms, etc.
- Maintain and increase daily and monthly goals set to increase the overall membership.
- Assist in developing marketing strategies, campaigns and community partnerships to promote community awareness of HSCSN services.
- Makes visits to homes of newly eligible enrollees to conduct health and home needs survey during the enrollment process. Collects information on the child’s background, medical condition, health service utilization, education, vocation, family status, and living environment.
- Assists in the implementation of EPSDT initiatives to increase member health visits.
- Attends and serves as HSCSN representative at local health fairs, collaborative and community organization events and meetings.
- Assists in coordinating and facilitating Outreach Program activities.
- Prepares and submits assessment packages and weekly reports on assigned outreach activities.
Other job duties :
Organizational Accountabilities
All In
Action Oriented
Supervisory Responsibilities
Protected Health Information Access Level
Physical Requirements
Travel Requirements
DC RESIDENTS ENCOURAGED TO APPLY
Full Time Salary Range - $42,619.00 - $71,001.20
Primary Location : District of Columbia-Washington
Work Locations : HSCSN - MLK Ave, 3400 Martin Luther King Jr. Ave SE, Washington 20032
Job : Administrative Support / Customer Service
Organization : HSC W / Special Needs
Position Status : R (Regular) - FT - Full-Time
Shift : Day
Work Schedule : 10am - 6 : 30pm
Job Posting : Oct 21, 2024, 6 : 26 : 24 PM
Health Services for Children with Special Needs (HSCSN) is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.
Please note that it is the policy of Health Services for Children with Special Needs (HSCSN) to ensure a “drug-free” work environment.
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Salary : $42,619 - $71,001
