What are the responsibilities and job description for the Experience Ambassador - Full time - Evenings- Washington DC position at Children's National Medical Center?
Job Description - Experience Ambassador - Full time - Afternoons, evenings and weekends- Washington DC- (240002BW)
Job Description
Experience Ambassador - Full time - Afternoons, evenings and weekends- Washington DC- - ( 240002BW )
Description
The Experience Ambassador supports and provides a stellar experience for patients and families waiting to be seen in the waiting rooms of the Emergency Department. Plays an essential role in keeping these families as comfortable as possible, anticipating and meeting their non-clinical needs as they await care by the clinical team.
Work schedule : A fternoons, evenings, and weekends. The schedule is to be finalized upon employment.
Qualifications
Qualifications Minimum Education
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
High School Diploma or GED (Required)
Minimum Work Experience
2 years Customer relations experience, preferably in hospitality or healthcare setting (Required)
Required Skills / Knowledge
Excellent customer service skills
Professionalism and courtesy
Ability to work well with people of diverse backgrounds and cultures
Excellent verbal and non-verbal communication skills
Excellent organizational skills
Ability to function independently and within a group setting
Critical thinking skills and problem-solving ability
Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Critical thinking skills
Ability to speak Spanish desirable.
Functional Accountabilities
General Accountabilities
- Partners with teams to proactively identify families that may require additional assistance in a variety of situations including, but not exclusively, long wait times, siblings in attendance, specific non-clinical needs etc.
- Addresses issues immediately to prevent further escalation and to promote greater communication between families and care teams.
- Ensures that patients and families are consistently rounded on by collaborating with staff.
- Communicates to her / his patient experience department at staff meetings regarding the patient experience initiatives occurring throughout the hospital.
- Identifies underlying system problems or obstacles in delivering service and participates in developing a plan of action that will result in improvement.
- Collaborates with Patient Experience team to support front line staff.
- Serves as a resource for all patient experience team members and completes additional duties as assigned.
Staff & Patient Services and Support
Safety
Organizational Accountabilities
Advocacy
Organizational Commitment / Identification
Customer Service
Teamwork / Communication
Performance Improvement / Problem-solving
Cost Management / Financial Responsibility
Organizational Accountabilities (Staff)
Organizational Commitment / Identification
Teamwork / Communication
Performance Improvement / Problem-solving
Cost Management / Financial Responsibility
Safety
Primary Location
Primary Location : District of Columbia-Washington
Work Locations
Work Locations : CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010
Job : Non-Clinical Professional
Organization
Organization : COE Hospital-Based Specliaties
Position Status : R (Regular) - FT - Full-Time
Shift : Evening
Work Schedule : 12-5p
Job Posting
Job Posting : Aug 19, 2024, 3 : 59 : 39 PM
Full-Time Salary Range
Full-Time Salary Range : 52728 - 87859.2
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here : and the pay transparency policy is available here : Know Your Rights Pay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment : a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
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