FAMILY CASE MANAGER

Job Description

Job Title : Family Case Manager

Department : Child & Family Support Services

FLSA Status : Exempt (Salary)

Employment Type : Full-time

Location : Chicago, IL 60651

SUMMARY

The Family Case Manager provides advocacy, case coordination, planning, facilitation, linkages, and referrals for service to clients in accordance with funding requirements and agency policy. The focus of the position is to identify client needs and coordinate provision of services within the agency and through other providers, ensuring both quality of service and efficient use of agency resources. Interventions include intensive case management, home visits, collateral phone calls, and documentation in required databases in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides community-based intensive case management services to families residing in the agency's permanent supportive housing programs, including scattered site and at West Humboldt Place.
• Develops and implements a written service plan with each client, reassessing and updating as needed to meet funding source requirements and case management best practices.
• Assesses clients for income and other entitlements; provides referrals and linkage to community resources including food pantries, benefits entitlements, health care and education services.
• Provides advocacy and other supportive services as needed for adults and their children to ensure successful achievement of stated service plan goals.
• Completes psychosocial assessments for assigned caseload and implements services plans in collaboration with the Supportive Housing Program Supervisor.
• Assists clients with employment searches, educational pursuits, training opportunities and other activities toward achievement of stated goals. Accompanies clients as requested to support in accessing community resources.
• Co-leads, co-facilitates and / or plans client family nights, counseling groups, and after school children's programming as requested.
• Completes or assists in the completion of program-related documentation, forms, paperwork and reports as required, including those for SHPA, HOPWA and other funders.
• Provide crises intervention for clients as needed.
• Participates in staffing and encourages client involvement in the process.
• In compliance with agency policy and state and federal regulations, reports immediately to Supportive Housing Program Supervisor or Chief Program Officer any existing or potential abuse of any client as well as any impairment of a client that would negatively affect services.
• Informs Supportive Housing Program Supervisor or Chief Program Officer of any change in or concern about the status of any assigned client or parent in order to maintain services.
• Maintains updated information on changes in public benefits programs and / or laws that are relevant to clients.
• Provides for continuum of care for all clients during time periods away from the office, including vacations and sick leave; ensures all resources will be available to clients, regardless of length of time away.
• Participates in Children's Place quality assurance initiatives as needed and appropriate to improve service quality and ensure compliance with licensing, accreditation and contractual standards.
• Performs other duties as necessary to meet new funding requirements or as assigned by the Supportive Housing Program Supervisor and / or Chief Program Officer.

OTHER EXPECTATIONS

Employee shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and / or harassment based on religious, marital, ethnic, racial, gender, sexual orientation or other differences. Employees share the responsibility of creating and maintaining a welcoming and supportive work environment.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION, SKILLS, and / or EXPERIENCE

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, some requirements may include : standing, walking, sitting, and crouching; seeing; hearing and listening; clear speech; touching; lifting and carrying children up to 35 pounds; driving.

WORK ENVIRONMENT

The work environment described here is representative of that an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate. The work environment may

include any or all of the following : working with others, verbal contact with others and face-to face contact; working inside.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and / or skills required of all employees so classified.

Pay Range : $40,000 - $42,500 per year

Salary : $40,000 - $42,500