Client Care Coordinator - Different locations

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions.  Position descriptions are reviewed and revised to meet the changing needs of CRF at the sole discretion of management.

PRIMARY FUNCTION/PURPOSE:

The Client Care Coordinator is responsible for the overall delivery and coordination of mental health and related services for homeless families. The Client Care Coordinator will enhance existing services to include a thorough assessment of families’ long-term goals at intake and collaborate with the case management staff to set achievable goals and establish linkages within the community to ensure the family’s success towards independent living.

PRIMARY RESPONSIBILITIES:

1. Complete a comprehensive bio-psychosocial assessment with each family to understand strengths and service needs.
2. Assist families that are homeless as they navigate multiple systems and cope with stressors and anxiety induced by homelessness.
3. Improve access to mental health services to families in shelter.
4. Provide clear written reports that capture family assessment findings and recommendations.
5. Work effectively as a part of a multi-disciplinary team, and service providers to enhance engagement and ensure quality service.
6. Confer and consult with professional and technical personnel in implementing a multidisciplinary approach to client care and wellbeing.
7. Provide outreach services, crisis intervention, risk assessment, safety planning and pyscho-education for families.
8. Prioritize and conduct unit visits to high-risk families who are in shelter to coordinate safety planning efforts in household.
9. Prepare children and parents to accept services.
10. Collaborate with ACS and /or prevention services agencies and participate in conferences to advocate on behalf of family.
11. Make appropriate referrals and facilitate linkages between mental health providers, government agencies and other related community-based services as needed.
12. Serve as agency/program liaison between government agencies, community-based organizations and/or groups.
13. Facilitate group work as designated to address family issues, enhance life skills etc.
14. Complete all documentation in a timely manner.
15. Assist clients with completing applications for supportive housing and accompany residents to supportive housing interviews when necessary.
16. Upon linkage to permanent housing complete and discuss exit summary with family and provide family with referrals and supportive services identified in new community.
17. Participate in family meetings with case work and housing staff to discuss planning efforts and progress.
18. Compile information/data regarding internal and external reports, when applicable.

MEASURABLE AREAS:

• # biopsychosocial completed
• # mental health referrals
• # successful referrals (3 MH referrals kept)
• # substance use referrals
• # successful referrals (3 SU referrals kept)
• # other referrals
• # successful other referrals
• # linkage agreements finalized
• # training sessions conducted
• # client groups/workshops facilitated
• Timely submission of the DHS Monthly Metrics Report

SECONDARY RESPONSIBILITIES:

1. Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings.
2. Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance.
3. Assist both families and staff with identifying specific stressors associated with living in shelter. 

PRINCIPAL RELATIONSHIPS:

• Frequent interaction with diverse clients to assess and respond to their needs.
• Work in collaboration with staff to build and promote a cohesive and professional working relationship to ensure the delivery of high consistent high-quality services.
• Outreach and network with community-based and government agencies to secure resources to assist both clients and staff. 

MINIMUM QUALIFICATIONS:

• Must be a Licensed Master Social Worker (LMSW) in the state of New York upon hire or within three (3) months of hire, and have a Master’s Degree in Social Work from an accredited school of social work.
• Minimum of two years of experience in social services, counseling, crisis intervention, family services, preventive services, housing services or homeless services. 
• Knowledge in one or more of the following areas:
  1. Child and adolescent development.
  2. Parent-child relationships, family dynamics, and diagnostic classifications.
  3. Mental health and Emotional/Behavior health.
  4. Child Welfare policies and procedures.
  5. Government Entitlements: TANF, Social Security, Medicare etc.
• Knowledge and experience working with diverse cultures and ethnicities.
• Expertise in strengths-based, solution-focused, and family-centered practice.
• Experience facilitating groups for adults.
• Proficiency in Spanish and/or French a plus.
• Excellent written and verbal communication skills.

Related Skills: Excellent interpersonal and Computer literate in Microsoft Office.

Other Requirements (including Physical Demands):

Lifting and moving objects weighing up to 30 pounds several times a week.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.