What are the responsibilities and job description for the Program Associate position at Children's Scholarship Fund Philadelphia?

PROGRAM ASSOCIATE POSITION DESCRIPTION

Reports To : Director of Program Administration

Position Type : Full-time, exempt

CHILDREN’S SCHOLARSHIP FUND PHILADELPHIA OVERVIEW

Children’s Scholarship Fund Philadelphia (CSFP) is a privately funded nonprofit organization with a mission to provide students from under-resourced Philadelphia families with financial access to quality, safe, K-8th grade tuition-based schools, thereby increasing the long-term economic and social success of their children. CSFP grants need-based partial scholarships via a random lottery. With a nearly $18 million operating budget last year, CSFP raised and awarded $14 million in scholarship dollars from private donors (individuals, foundations, and companies). CSFP currently serves more than 6,500 children enrolled at over 150 private and parochial schools.

Since 2001, Children’s Scholarship Fund Philadelphia has been changing lives by providing parents the opportunity to select a safe, quality school for their kids. CSFP offers scholarships to Philadelphia families in financial need so that their children can attend tuition-based schools that meet their educational needs.

Now, CSFP is launching a bold plan for growth. CSFP aims to serve more students longer by removing the organization’s four-year restriction on scholarships and retaining more of its scholars through 8th grade, while still providing 2,000 new scholarships annually. The CSFP Breaking Barriers Campaign , with its historic fundraising goal of $100 million, will be essential to this plan.

THE POSITION

The Program Associate provides administrative support for all tasks related to scholarship administration and reports to the Director of Program Administration.

ROLES AND RESPONSIBILITIES

All the duties and responsibilities outlined below are essential job functions subject to reasonable accommodation. This job posting should not be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform other duties as requested by their supervisor, subject to reasonable accommodation. Tasks include but are not limited to :

Scholarship Program Administration

Client Service
Interact with CSFP families, scholarship applicants, and school officials in person, via phone, email, and chat while providing a high-level of customer service.
Answer questions and provide program information in a respectful, professional, and timely manner with a customer service mindset.
Work directly with the program team to complete tasks necessary to administer scholarship lottery and offer scholarship opportunities to families. Review, process, and enter scholarship applicant data into the CRM database efficiently and accurately.
Assess and make professional, policy-based decisions regarding scholarship application materials, including financial and public assistance documents. Flag and following up with applications that fall outside the organization’s income guidelines.

Additional Responsibilities :

Assist with providing continuous updates and expansion of CSFP’s community outreach and resources for families in coordination with other Program Associates, under the direction of the Director of Program Administration.

Research and update community resources and additional funding opportunities for families consistently as assigned by the Director of Program Administration.

Work with the Program team to develop additional methods to communicate with and educate families on resources and community opportunities through existing family, parent or school meetings and / or newly developed family learning opportunities.

Work cohesively with the program team to support supplemental programming and events, including cultural and “fun day” family excursions, parent workshops, school fair.

Research and update community resources and additional funding opportunities for families.

Identify and correct data quality issues

POSITION REQUIREMENTS

While no one candidate will possess every quality outlined for this position, a successful candidate will bring many of the following professional qualifications and personal attributes :

Bachelor’s degree required

One to three-plus years of professional experience, preferably in a non-profit and / or customer service setting

Experience working with diverse and under resourced populations highly preferred

Strong value for excellent and professional customer service

Extremely organized with strong time management skills to accomplish goals and meet deadlines

Advanced skills utilizing Microsoft Office software (especially MS Excel) and web-based tools

Ability to thrive in collaborative professional environment

Creative, self-motivated, proactive, and confident

Excellent verbal and written communication skills

Fluency in additional languages a plus (Spanish, Mandarin, Vietnamese)

Must be able to attend and support occasional evening and weekend events

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

Certain abilities to physically perform the duties and to work in the environmental conditions are required, such as :

Must be able to travel—valid driver’s license and / or access to transportation when necessary required

Must be able to sit for extended periods of time at a computer

Must be able to maneuver in an office space, including reaching file cabinets, filing, faxing, scanning, copying, typing, mailing, and making phone calls

Must be able to support event setup and breakdown which includes lifting up to 35 pounds, bending, reaching, climbing, and standing

CSFP operates in a hybrid working environment, with two days per week required in the office

COMPENSATION

Salary : $50,000 annually

This is a full-time exempt position, generally 9 a.m. to 5 p.m. and may include occasional evening and weekend work. CSFP offers competitive compensation packages that are commensurate with an individual’s experience and education.

CSFP offers all employees the following benefits :

100% employer-paid individual health, dental, and vision coverage

Generous paid annual leave policy including three weeks of vacation, one week of sick leave, three personal days, one floating holiday, and ten holidays.

401K plan with 4% employer match after three months of service

Employer paid life insurance

Up to $3,350 in scholarship tuition for up to three children enrolled in K-8 CSFP partner schools

Access to additional employer sponsored benefits

EQUAL OPPORTUNITY EMPLOYMENT POLICY

CSFP is committed to a diverse and pluralistic workplace. We strongly encourage applications from all qualified individuals. As such, CSFP is committed to a policy of equal employment opportunity for all applicants, employees, volunteers, and interns. CSFP prohibits discrimination based on an individual's race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis protected under applicable law.

HOW TO APPLY

Send your cover letter and resume via email to resumes@csfphiladelphia.org. Reference the title of the position in the subject line of your email. The cover letter should include the following elements :

Why you are interested in this position and CSFP.

Any additional professional and / or personal experience that informs your qualifications for this position that is not otherwise obvious from your resume.

Salary : $50,000

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