IS Application Support & Educator Senior

At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Location: Primarily remote/hybrid, Must be within commuting distance of Milwaukee to provide support.

What you will do:

Serves as an education consultant on application projects associated with the Children’s Electronic Health Record (EHR) and other technologies that support patient care and Revenue Cycle operations. Facilitates training and supports Credentialed Trainer readiness to ensure providers, newly hired staff and incumbent staff are properly trained to use Children’s EHR. Duties include working on cross-functional project teams to analyze end-user performance support needs, and designing, developing and implementing solutions. Acts as a key contact and resource for providers and staff related to Health system-related operations, issues, and questions. Duties include supporting template development and usage, supporting online learning strategy and processes, active rounding and engagement with end-users, support for application implementation and optimization, and helping department leadership plan and execute training strategies for Children’s.

What you will need:

Epic certification in a minimum of one primary application. Epic Curriculum track and/or Epic Application track is required

Education

Bachelor’s degree in healthcare related field, IS, or education or equivalent experience.

Experience

Three years instructional design experience or equivalent operational experience related to EHR application. Previous program facilitation experience.

Knowledge / Skills / Abilities

• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.
• Excellent written and verbal communication, listening and analytical skills necessary to interact with internal and external customers required.
• Demonstrated ability to create, maintain and apply documentation templates to develop training deliverables.
• Understanding of and ability to apply change management principles to projects.
• Organizational skills to complete multiple concurrent tasks supporting a wide variety of programs and functions.
• Independent judgment, analytic ability to problem solve, formulate reports, and interpret data.
• Knowledge of and ability to apply a consultative approach and applicable human performance models to determine training needs.
• MS Office (Word, Excel, PowerPoint, Outlook) proficiency required.
  
  

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses: