At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Acts as a go-to resource for Patient Access Representatives and assists department leaders with oversight of daily operations (including scheduling needs, staffing, training, data analytics, department problem solving, etc.). Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by using the department guidelines. Ensures that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.

Minimum Job Requirements

Education

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) or equivalent experience. Associate or Bachelor’s degree preferred.

Experience

Requires 3 years of experience in Patient Access or experience in a healthcare setting. Epic experience preferred.

Knowledge / Skills / Abilities

• Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.
• Ability to ensure professionalism by utilizing de-escalation techniques for appropriate conflict resolution.
• Must meet all competencies and requirements of all areas in Patient Access; including patient placement, and be cross-trained in other areas of Patient Access to support entire Time-of-Service Patient Access areas.
• Staff as needed.
• Show competency in all PAR I and PAR II responsibilities as well as working knowledge of each site within region.
• Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously.
• Ability to work collaboratively and lead a team.
• Ability to work a weekend schedule, holiday schedule, on-call schedule, and shift hours and/or locations as needed.
• Must have a knowledge of Patient Access downtime functions and responsibilities either through competency or participation for each location within region.
• Knowledge of computer and keyboard, Microsoft Window, Microsoft Office, and basic word processing skills and ability to troubleshoot basic PC issues.
• Proficient data entry skills with accuracy and speed.

Physical Requirements and Working Conditions

Normal clinic environment where there is no reasonable potential for exposure to blood and other high risk body fluids.

Able to sit and stand for a long period of time.

Exerting up to 20 lbs. of force occasionally, and/or 10 lbs. of force frequently, and/or a negligible force constantly (more than 2/3 of the time) to move objects. May involve walking or standing.

Regional travel required based on demographic location of site(s).

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

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