Applications Analyst Associate

Job ID

68335

Location

Aurora, Colorado

Full/Part Time

Full-Time

Regular/Temporary

Regular

Why Work at Children's....

Here, it’s different. Come join us.    

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit and a celebrated history, we’re making new strides every day.

We’ve been Magnet-designated three times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report. 

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 12 specialty care centers, 400 outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.

We need your expertise.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different. Do you have what it takes?

Additional Information

Department: Insurance Verification

Hours per week: 40, eligible for benefits

Shift: Monday through Friday 0800 - 1630

Job Overview

This position trains in information technology applications and the related principles, methods and techniques while performing entry level, routine tasks. Supports and assists with designing, implementing, maintaining and providing ongoing optimization and support. 

The RAVE Application Analyst Associate is responsible for supporting all ambulatory operations and functions.

This position is a vital resource for the RAVE department and all decentralized areas. This position provides the needed operational support to push authorization initiatives forward in a timely manner. By having this position dedicated to the RAVE department we have been able to optimize our workflows, transition the entire RAVE team into their appropriate workflows (still in progress), create standard work queues, transition decentralized areas into the appropriate workflows, provide immediate IT support for end users, provide hands on training as needed, correct work queue scoping logic immediately to prevent authorization denials and develop a more robust estimate process. With many large authorization and cost estimate initiatives moving forward we will need to be sure that we can provide the adequate support to out front-line staff members and leaders appropriately which this position provides.

Scope:

Areas that scope to RAVE

All decentralized departments

Across all locations

Responsibilities:

Use standard Epic functionality to manage and complete full build requests per department for existing functionality or processes. Triage, assess, analyze initial contact/support need. System level settings; security build; work queues; referral status; referral workflows/forms; referral reasons; item profiles; note types; system flags; authcert workflow/forms

System training materials and communications

First line of support for the RAVE department for technical issues

Serves as a liaison between IT and end users

Supports end user work requests

Provides elbow end user support

Performs workflow assessments, capture business needs, and analyze to determine functional requirements for optimal utilization

iRAVE optimizations and maintenance 

Responsibilities

POPULATION SPECIFIC CARE

No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

Trains and assists with analyzing and diagnosing system problems, identifying the root cause, and solving the problem or escalating issues to other appropriate IT staff when outside area of responsibility or expertise.

Provides front line support for systems issues prior to escalation.

Trains and assists with planning, designing, implementing, maintaining and providing ongoing optimization and support for applications.

Participates and assists with coordinating the preparation, coding, testing, and debugging of complex programs.

Assists, analyzes, designs and builds workflows to meet the needs of users.

Serves as a liaison between IT and users.

Assists, gathers and analyzes information to resolve incidents and troubleshoot problems. Documents the process and assists in the resolution of the problem.

Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs.

Supports end users and provides primarily Tier 1 support for supported systems.

Assumes on-call responsibilities as required.

Other Information

SCOPE AND LEVEL

Guidelines: Possesses knowledge of the fundamental concepts, practices and procedures within a particular field of specialization. Gains experience on the job and assists higher levels in executing duties and tasks.

Complexity: Duties and tasks are typically routine and standardized, but may be elevated depending on the role. Procedures, methods and techniques to carry out work are generally, but not always, well defined. Resolves some questions and problems, and escalates as needed.

Decision Making: Has little to no discretion in making decisions without escalating to a higher level employee, supervisor and/or manager. Decisions and recommendations are limited to relating existing organizational policies to specific cases.  Issues that are not covered by guidelines or that are without precedence are escalated.

Communication: Communicates factual information relative to the organization and/or own function generally with team members and peers only, but in some cases clients and/or the public. Uses little to no discretion or independent judgment but rather communicates within the parameters of clearly defined procedures and instructions.

Supervision Received: Works under direct supervision and work product is subject to frequent inspection. May assist in orienting and training lower level employees.

Qualifications

EDUCATION – Bachelor's degree is required.

EQUIVALENCY – Combination of post-high school education, job related certification and/or related experience equivalent to 4 years may be considered in lieu of minimum requirements.

Physical Requirements

Ability to Perform Essential Functions of the Job

Vision - Near: clear vision at 20 inches or less

Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time

Hearing: able to clearly hear details

Sit: 2/3 or more of time

Talk: able to communicate verbally

Mental/Emotional: able to work in close proximity to others and/or in a distracting environment

Mental/Emotional: able to cope with stress effectively

Mental/Emotional: able to prioritize effectively

Work Environment

Mental/Emotional: able to tolerate ambiguity

Mental/Emotional: able to prioritize effectively

Mental/Emotional: may be subject to many interruptions

Office Work Environment: Regular/frequent exposure

Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

Equal Employment Opportunity

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.  Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Salary Information

Annual Salary Range (Based on 40 hours worked per week): $61,366.92 to $92,050.38

Hourly Salary Range: $29.50 to $44.25

Benefits Information

As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, 403b employer match (retirement savings), and a robust wellness program.

Salary : $30 - $44