Director, Patient Care Services

Job ID 66913 Location Colorado Springs Full/Part Time Full-Time Regular/Temporary Regular Why Work at Children's.... Children’s Hospital Colorado, Colorado Springs is a top-ranked hospital located in a top-ranked city. With a regional team of more than 1,000 team members, Children’s Colorado has been present in southern Colorado since 2001 and now has team members at five locations providing outpatient specialty care, emergency care, inpatient care and therapy care. Children’s Hospital Colorado, Colorado Springs is the first pediatric-only hospital in the region and includes the region’s only emergency department and operating rooms built just for kids and served by pediatric experts who have dedicated their lives to treating kids – and only kids – and who are directly linked to one of the country’s leading pediatric academic medical centers. This opportunity gives you the ability to lead a diverse team of pediatric experts at one of the top-ranked children’s hospitals in the nation, according to US News and World Report, while living and being a part of a community that ranks “#1 Most Desirable Place to Live in the U.S.,” according to the US News and World Report. A career at Children's Colorado will challenge you, inspire you and motivate you to make a difference in the life of a child. Learn about Children’s Colorado and our culture: https://www.youtube.com/user/thechildrenshospital Find out more about living and working in Colorado Springs: http://www.choosecoloradosprings.com/ Additional Information Department: CSH Nursing Administration Hours per week: 40, eligible for benefits Shift: Days, 24/7 accountability This position will support various departments based out of the Colorado Springs Hospital to include (but not limited to) NICU, PICU, Peds Med/Surg, Respiratory Therapy, Outpatient CCBD, ED/Urgent Care, and Case Management. Job Overview The Director Patient Care Services provides overall leadership and management for one or more departments by developing short- and long-term departmental strategic plans and goals; developing and directing the implementation of goals, objectives, and performance standards; representing the hospital in national/regional professional organizations; and fiscal oversight for multiple cost centers. The Director, Patient Care Services also provides clinical expertise, promoting evidence-based medicine and nursing and drives continuous process improvement in operational and service excellence. Finally, the Director, Patient Care Services provides leadership in managing Clinical Managers and complex or controversial patient/family issues. Responsibilities POPULATION SPECIFIC CARE Neonate - <30 days Infancy - >30 days to 1yr Toddlers - >1yr to 3yrs Pre-Schoolers - >3yrs to 5yrs School age - >5yrs to 13yrs Adolescent - >13yrs to 18yrs Adult - >18yrs to 65yrs ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. Collaborates with senior leadership to identify and develop organizational objectives. Provides leadership in developing and communicating short- and long-term departmental strategic plans and goals to team leaders and team members to secure buy-in. Develops and directs the implementation of goals, objectives, policies, procedures, and performance standards to enhance clinical practice and professional growth. Reviews, approves, and implements recommended changes to plans. Provides clinical expertise, promoting evidence-based medicine and nursing, to include the appropriate clinical care standards and standardized processes. Utilizes principles of patient and family centered care to ensure a seamless continuum of care for patients in collaboration with service line and other hospital leadership. Drives continuous process improvement in operational and service excellence while considering safety, outcomes, effectiveness, and cost, along with the impact on the delivery of services. Ensures the delivery of quality and safety initiatives and practices through the utilization of improvement tools and principles and industry benchmarks. Prioritizes and allocates staff and financial resources to achieve strategies. Utilizes resources to develop or expand operations. Ensures resources are utilized appropriately and shifts resources to meet both patient and department needs within budget restraints. Represents the hospital in national/regional professional organizations and in contributing to professional journals. Serves as a representative on various internal committees. Fosters collaborative relationships to assure integration of services. Interprets, explains, and ensures compliance with regulatory standards and hospital policies, procedures, and rules to managers and employees. Reviews and approves performance metrics established by managers. Works with Clinical Managers to achieve department outcomes, performance and professional development standards; identifies opportunities for continual improvement to performance standards. Resolves escalated, complex, or controversial operational and patient/family issues, making decisions that are inclusive of multiple perspectives and solves underlying problems. Selects, trains, develops, and evaluates subordinate managers and team members. Champions educational programs in collaboration with the professional development department, nurse managers, and medical directors. Mentors and coaches departmental leaders with consideration of leadership development and succession planning. Makes decisions on hiring, terminations, promotions, and disciplinary actions as required. Develops and monitors the budget for multiple cost centers to ensure compliance with organizational financial goals. Utilizes financial data evaluate existing programs and formulate a business plan to develop new programs/services. By position, collaborates on the development of comprehensive planning, strategic growth and competence alignment for site based clinical matrix operations. Collaborates on performance and management expectations for all operation metrics areas pertaining to staff engagement and service excellence. By position, provides relationship management and partnership with Physician Relations and referring providers in sustaining and growing market share across the Network of Care. Other Information SCOPE AND LEVEL Guidelines:  Guidelines are in the form of stated vision and goals for the operation. Complexity:  Work assignment is unstructured and leader is responsible for developing, directing, and managing outcomes and multi-year strategies in order to achieve the objectives of the operation. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is strategic and operational in nature. Decision Making:  Employee is responsible for managing multiple functions that requires developing and implementing strategies, business plans, and policies; determining required resources; defining and evaluating performance standards; and resolving complex business problems. Communications:  Communication at this level is internally and externally focused. Involves establishing and maintaining effective, collaborative working relationships with team members, peers, and executives. Provides information and negotiates solutions to functional issues that have major consequences or long-term significance. Supervision Received:  Responsible and accountable for driving strategy and achieving results for function(s). Work is reviewed for soundness of judgment and conclusions, fiscal accountability, and the attainment of goals and objectives of the operation. COMPETENCIES OPERATIONAL DECISION MAKING – Securing and comparing information from multiple sources to identify business issues; committing to an action after weighing alternative solutions against important decision criteria. DRIVING EXECUTION – Translating strategic priorities into operational reality; aligning communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results. FINANCIAL ACUMEN – Utilizing financial data to diagnose business strengths and weaknesses and identify the implications for potential strategies; keeping a financial perspective in the forefront when making strategic decisions. BUILDING ORGANIZATIONAL TALENT – Establishing systems and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges INFLUENCE – Creating and executing influence strategies that persuade key stakeholders to take action that will advance shared interests and business goals. Cultivates and supports partnerships. COMPELLING COMMUNICATION – Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention. EMOTIONAL INTELLIGENCE – Establishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior in the context of the political environment; leveraging insights to effectively manage one’s own responses and reactions. COACHING & DEVELOPING OTHERS – Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities. EMPOWERMENT & DELEGATION – Sharing authority and responsibilities with others to move decision making and accountability downward through the organization, enable individuals to stretch their capabilities, and accomplish the business unit’s strategic priorities. LEADING CHANGE – Identifying and driving organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services. PASSION FOR RESULTS – Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement. COURAGE – Proactively confronting difficult issues; making valiant choices and taking bold action in the face of opposition or fear. DIVERSITY & INCLUSIVITY – Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large. Qualifications Education:  Master’s degree in Nursing or a directly related health care field is required. Experience:  Minimum of five (5) years of clinical nursing experience in addition to a minimum of three (3) years of nursing leadership experience. Previous Director Level Experience required. Equivalency:  None Certification(s):  Certification as a Nurse Executive or Nurse Executive, Advanced is required within two (2) years of hire. Licensure(s):  Licensure as a Registered Nurse in the State of Colorado at the time of hire is required. Physical Requirements Body Movement Will frequently stand/walk for 6-8 hours per day. Will frequently use hands while keyboarding and writing. Will frequently sit for 2-4 hours per day while accessing computer, talking on the telephone, and while attending meetings. Back and Upper Body (lifting and carrying) - Will occasionally lift/force exerted up to 100 pounds. Vision Constantly uses sight in performance for daily job duties. Hearing Constantly uses hearing in performance for daily job duties. Others Able to assist or assume direct patient care as census directly permits. Exposure to unsteady or falling patient: In the course of transferring a patient, may encounter a patient who falls or loses balance, causing employee to fall and/or bear the full weight of a patient. WORK ENVIRONMENT Exposure: Exposure to blood/body fluid: Regular/Frequent. Exposure: Exposure to heights: Occasional. Exposure: Exposure to infectious diseases: Frequent. Exposure: Exposure to lung irritations: Occasional. Mental and Emotional Requirements: Independent discretion/decision making. Mental and Emotional Requirements: Makes decisions under pressure. Mental and Emotional Requirements: Manages stress appropriately. Mental and Emotional Requirements: Works with others effectively. Equal Employment Opportunity It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation.  Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. Salary Information Annual Salary Range (Based on 40 hours worked per week): $122,523.22 to $204,205.37 Hourly Salary Range: $58.91 to $98.18 Benefits Information As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, 403b employer match (retirement savings), and a robust wellness program.

Salary : $59 - $98