Patient Advocate, Customer Service

Work LocationOrange, CaliforniaWork ShiftDay – 08hrs (United States of America)Why CHOC?At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.Job SummaryReporting to the Customer Service Manager, the Patient Advocate will work proactively to prevent patient concerns and will respond to concerns. The Patient Advocate will help patient and families cope with the complex environment by explaining policies, connecting you with appropriate staff, answering questions or assisting with problem solving. The Patient Advocate will act as a personal link to hospital and ensure that the rights of a patient/family are respected.**TUESDAY - SATURDAY SHIFT***Pay RangeMinimum $19.54 Midpoint $25.90 Maximum $32.24Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.Experience:Minimum of 3 years of experience in healthcare patient relations or similarEducation:Preferred: Bachelor's degree or 4 years additional experience in lieu of education.Patient Advocacy Certificate through Beryl Institute (or obtain within 12 months of hire)Training:None required.Special Skills:Excellent written and verbal communication skills, critical thinking and crisis intervention skills required. Proficiency in Excel, Word and comparable software. Must demonstrate the skills and knowledge necessary to participate in age appropriate communication with patients served in the hospital. Must demonstrate basic knowledge of principles of growth and development and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to their needs. Demonstrates the knowledge and skills necessary to work effectively with the primary population of patients and families served by CHOC. Must demonstrate ability to interact with angry patients, family members, physicians, Associates or others, validating concerns and deescalating anger effectively.Prefers bi-lingual English/SpanishPrefers knowledge of medical terminologyLicensure:None required.Work Environments - Functional Demand:Sedentary - Very light energy level Lift 10 lbs. box overhead. Lift and carry 15 lbs. Push/pull 20 lbs. cart.Physical Activity Requirements:Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviationPhysical Activity LiftingLifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%Sensory Requirements:Color Discrimination, Depth Perception, Far Vision, Hearing, Near VisionEnvironment Requirements:Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or ElevationsNon-Discrimination Statement:CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws. CHOC will consider for employment qualified applicants with criminal histories, in accordance with the Fair Chance Initiative for Hiring.We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.

Employment Type:

Full time

Salary : $20 - $32