What are the responsibilities and job description for the Call Center Scheduling Coordinator position at Childrens Hospital of The King's Daughters?
Manages large volume of customer calls in friendly and courteous manner.
- Provides customer service through attentiveness, clear communication, and time management skills.
- Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area.
- Serves as a patient liaison for scheduling of services for multiple departments.
- Maintains customer records by updating account information.
- Provides clerical, secretarial and project management functions for the service area.
- Locates referrals and calls patients to schedule appointments for different service areas.
- Communicates with clinic staff either by telephone or electronically to handle questions or concerns of customer.
- Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience.
- Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement.
- Ensures compliance with all federal and state HIPAA / PHI laws.
- Interfaces with multiple departments and multiple computer systems.
- Performs other duties as assigned.
- LICENSES AND / OR CERTIFICATIONS
- MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
- Knowledge of medical terminology gained either through coursework or work experience highly preferred.
- Ability to relate well with the public.
- Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
- Ability to schedule appointments for multiple departments based on phone screening and scheduling priority algorithm.
- Ability to utilize scheduling software and maintain updated schedules.
- Able to work in multiple computer systems simultaneously.
- WORKING CONDITIONS
- PHYSICAL REQUIREMENTS
None required.
High school graduate or GED.
Normal office environment with little exposure to excessive noise, dust, temperature and the like.
Click here to view physical requirements.
PI260926257
