Quality Management Specialist

Description

Mission Statement

The Children’s Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

The Quality Management Specialist plays a vital role in ensuring the quality and effectiveness of Children’s Network’s interventions and services aimed at safeguarding children from abuse and neglect. This role involves meticulously reviewing case files, assessments, and documentation to ensure compliance with legal requirements, agency policies, and best practices. The Quality Management Specialist will collaborate closely with caseworkers, supervisors, and other stakeholders to identify areas for improvement and provide constructive feedback to enhance service delivery and outcomes for children and families.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

1. Conduct thorough reviews of case files, including assessments, investigative reports, and service plans, to assess compliance with legal mandates, agency policies, and quality standards.
2. Conduct Child and Family Services Reviews (CFSR) as required.
3. Evaluate the accuracy, completeness, and timeliness of case documentation, ensuring that all required information is appropriately documented and maintained.
4. Identify strengths and areas for improvement in case management practices, documentation, and service delivery through systematic reviews and analysis.
5. Provide constructive feedback and recommendations to caseworkers, supervisors, and other staff members to enhance the quality and effectiveness of interventions and services.
6. Collaborate with internal stakeholders to develop and implement quality improvement initiatives, training programs, and resources to support continuous learning and development.
7. Monitor trends and patterns in case outcomes, service utilization, and compliance metrics to inform strategic decision-making and policy development.
8. Participate in case review meetings, multidisciplinary teams, and other forums to share insights, best practices, and lessons learned.
9. Maintain confidentiality and adhere to ethical standards in handling sensitive information and case-related discussions.
10. Stay informed about relevant laws, regulations, research findings, and best practices in child welfare and quality assurance.
11. Perform other duties as assigned to support the overall mission and objectives of Children’s Network of Hillsborough.

Working Hours

CNHC’s work week is Monday through Friday, 40 hours per week.  Your supervisor will advise you of your work hours; however, business office hours are 8:00 am to 5:00 pm. This position is an in-office position.

Travel

Travel in and outside of Circuit 13 is required.

Training

All employees must complete fifteen (15) hours of on-line or classroom Training on an annual basis.  If the employee is a Certified Child Welfare Professional, they must complete twenty hours of continuing education units annually.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities. 

Qualifications

Education and Experience

• A bachelor’s degree from an accredited college or university
• Certification as a child welfare professional
• A minimum of two years’ experience in the field of child welfare is preferred

Skills and Abilities

Must have the ability to review and assess complex case information utilizing analytical skills while maintaining attention to detail. Should be able to communicate effectively both verbally and in writing. Must have a collaborative mindset with the ability to work effectively in a team-based environment and establish positive working relationships with colleagues and stakeholders. Demonstrate strong organizational skills and the ability to manage multiple tasks and priorities efficiently. Committed to demonstrating cultural competence, diversity, equity, and inclusion principles in service delivery and practice. Proficiency in using computer software and databases for data analysis, documentation, and reporting. Flexibility and adaptability to respond to changing priorities and deadlines in a fast-paced and dynamic environment. Must possess excellent organizational skills and abide by the highest standards of confidentiality.

pre-employment requirements

Certificates, License, Registrations, backgrounds, drug screens, Etc.

• Valid driver’s license required, with proof of insurance
• Driver’s license check is a requirement
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Drug Screening is a requirement
• Children’s Network participates in E-Verify

Other Requirements

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, board of directors, clients, customers, and the public.  Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to be proactive, as well as handle problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job requires the ability to sit for extended periods; walk; stand; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk and hear.  This job requires visual acuity sufficient to read and to operate standard modern office machines.  The employee must occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is administrative work in an indoor office environment with a moderate noise level (business machines, printers, computers, telephones).

ADA:    Children’s Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO:     Children’s Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Children’s Network of Hillsborough, LLC is a Drug-Free Workplace.

If you are currently an employee of Children’s Network of Hillsborough, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying. 

Salary : $26