Youth Care Specialist Supervisor

Mission Statement

The Childrens Network of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

The Youth Care Supervisor the daily operations of the home, ensuring a safe, supportive, and structured environment for youth who have experienced significant trauma. This role provides leadership to staff, implements trauma-informed care practices, and ensures compliance with policies, procedures, and regulatory requirements. The supervisor is responsible for fostering a positive, therapeutic atmosphere that promotes the well-being, personal growth, and stability of residents while maintaining a high standard of care and accountability.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

• Identifies and reports any suspected abuse or violations of an individual's rights.
• Ensures that the health, safety and well-being of the individuals are always protected.
• Provides training and constructive feedback to employees through positive interactions, role modeling, and mentoring.
• Ensures implementation of therapy, training and behavior programs and data collection required by the individuals' plans regulatory agencies.
• Ensures that the home offers choice and creative activities within a positive innovative person directed environment.
• Monitors ongoing compliance with agency directives, licensing standards and policies and procedures.
• Ensure all homes, outside areas and vehicles are well maintained and organized.
• Observing residents to monitor their emotional, physical, mental, and social well-being.
• Providing support to residents during difficult times such as illness or bereavement.
• Developing treatment plans for each resident and monitoring progress towards goals.
• Ensure the appropriate documentation of all client records, to include but not limited to, progress notes, incident reports, medication management updates, room checks, intake packets, and case files / yellow jackets.
• Supervise youth in program on a 24-hour-a-day basis: Monitor youth behavior on and off property, coordinate recreational and service activities for youth, dispense medications as prescribed by a medical professional and approved via court order or 5339, document utilizing a (MARS) Medication Administration Record, and provide an appropriate adult role model for youth in care.
• Coordinating activities such as birthdays, holidays, and other special occasions for residents.
• Monitoring resident behavior to ensure that it is safe for others.
• Establishing rules, procedures, policies, and routines designed to promote the safety and well-being of residents.
• Supervise, direct and evaluate youth care staff. Provide or arrange for their training as necessary to meet job requirements and regulatory standards.
• To assist front line supervision in the facility and to be responsible for the staff; to maintain the program in accordance with standards. Position reports to the Residential Coordinator.
• Managing the day-to-day operations of the home including overseeing staff schedules, meal preparation, housekeeping duties, and maintenance tasks.
• Supervising the work of other staff members including nurses, therapists, social workers, teachers, counselors, and kitchen staff
• Conducting staff meetings to discuss issues related to resident care.
• Ensure that youth care staff monitor individual youth at prescribed intervals.
• Conduct spot checks of homes and bedrooms at frequent, irregular intervals.
• Ensure that youth care staff document each observation of each youth as it occurs and maintain independent documentation of security of overall premises.
• Assist youth care staff in containing and/or resolving behavior management issues affecting the safety and security of youth or staff.
• Notify the Residential Manager or Senior Director of Out of Home Care immediately of anything out of the ordinary and carry out all instructions given by the Residential Manager or Senior Director of Out of Home Care.

Working Hours

CNHC Group Homes are 24 hours a day / 7 day a week operation. CNHC Group Homes require a supervisor to be on site every day of the week, however supervisory coverage will be coordinated between more than one supervisor. The supervisors schedules will be fluid and flexible. The position is a salary position.

Travel

Travel in and outside of Circuit 13 may be required.

Training

All employees must complete twenty-one (21) hours of on-line or classroom Training on an annual basis. As well as any additional mandatory training identified.

Supervisory Responsibilities

This position provides direct oversight to up to twelve youth care specialist, in total. The total number of staff per shift to provide supervision is a minimum of 1 staff to 6 youth.

Education and Experience

• Two years of college in a social or human service field or a high school diploma or equivalent with a minimum of five years prior experience working with youth is required.
• Bachelors degree, from an accredited College or University, in social or behavioral services or outdoor recreation specialties preferred.

Skills and Abilities

Must possess strong leadership, problem-solving, and interpersonal skills to effectively support youth who have experienced significant trauma. This role requires the ability to build trusting relationships, implement trauma-informed care practices, and respond to crisis situations with patience and empathy. The supervisor must demonstrate strong conflict resolution skills, de-escalation techniques, and the ability to provide guidance and support to both residents and staff. Additionally, organizational skills, attention to detail, and the ability to multitask in a fast-paced environment are essential. Experience in behavioral management, coaching staff, and ensuring a safe and structured living environment is highly valued.

Pre-employment Requirements

• Valid drivers license required, with proof of insurance
• Drivers license check is a requirement
• Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
• Drug Screening is a requirement
• Childrens Network participates in E-Verify

Other Requirements

Language Skills

Must have strong verbal and written communication skills to effectively interact with residents, staff, families, and external stakeholders. This role requires the ability to read, interpret, and apply policies, procedures, and regulatory guidelines. The supervisor must be able to document incidents, complete reports, and communicate clearly in meetings and training sessions. Strong active listening skills, conflict resolution abilities, and the capacity to provide constructive feedback are essential. Bilingual abilities may be beneficial but are not required.

Mathematical Skills

Must have basic mathematical skills to manage budgets, track expenses, and oversee financial transactions related to the homes operations. This role requires the ability to calculate figures such as percentages, proportions, and basic statistical data to analyze reports and staffing needs. Additionally, the supervisor must be able to accurately complete documentation, review financial records, and ensure compliance with funding and reporting requirements

Reasoning Ability

Must possess strong critical thinking and problem-solving skills to assess situations and make sound decisions in a fast-paced environment. This role requires the ability to interpret policies, procedures, and regulations while applying them effectively in day-to-day operations. The supervisor must demonstrate sound judgment in handling conflicts, crisis situations, and behavioral challenges, ensuring the safety and well-being of residents and staff. Strong analytical skills, adaptability, and the ability to assess risks and implement appropriate interventions are essential for success in this role.

Physical Demands

Role requires the ability to stand, walk, and move throughout the facility for extended periods. Candidates must be able to lift and carry up to 25 pounds as needed and assist with client mobility when necessary. The position may involve occasional bending, reaching, and kneeling. This role also requires the ability to respond quickly in crisis situations, maintain a calm demeanor under pressure, and engage in physical intervention techniques when appropriate, following established safety protocols.

Work Environment

This environment is a dynamic, fast-paced environment that requires flexibility and adaptability. The position is primarily based in a group home setting, where direct interaction with residents, staff, and external partners is frequent. The role may involve exposure to emotionally challenging situations, behavioral crises, and varying levels of noise. Evening, weekend, and holiday shifts may be required to ensure 24/7 coverage and support. The supervisor must be comfortable working both indoors and outdoors, as well as responding to emergency situations as needed.

ADA: Childrens Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO: Childrens Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.