Operations Assistant (Part-Time)

ChildServe is looking to hire an organized, efficient and customer service-focused Operations Assistant to manage schedules and coordination for our outpatient service areas. This position will bePart-Time.

Provides administrative support services to ensure that families, staff and visitors have a positive experience. Duties will be varied but will include answering a multi-line phone, welcoming and checking in visitors, on-demand scheduling, and completing clerical work/projects. Other tasks may be assigned as deemed necessary to the efficient operation of the facility.

Schedule

• Part-Time, ~12 hours per week
• Monday - Thursday, 3:15-6:15pm
  
  

What You'll Do

• Answers multi-line telephone, routing the call as appropriate.
• Assist with mail as needed.
• Receive and process organizational faxes coming into the fax machine in a timely, confidential and accurate manner.
• Coordinates payment functions.
• Greets and identifies needs of visitors to ChildServe. Provides a positive customer service experience when interacting with families, visitors and staff. Identify and communicate to providers when clients have arrived for appointments.
• Provides clerical support to program and partner programs, as requested by leaders. May assist with updating data, providing project support, data collection and similar tasks. Completes other duties as assigned.
  
  

What You'll Need

• H.S. Degree or GED equivalent required; some college preferred.
• Preferred: two years office/administrative experience including customer service.
• Ability to work effectively, accurately, and efficiently with frequent interruptions.
• Ability to communicate effectively and professionally with others, both verbally and in writing, and foster effective relationships with co-workers, families, and 3rd parties.
• Computer skills; specifically, Microsoft Office and experience using an electronic health record system.
• Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.
• Must exercise confidentiality regarding the affairs of clients, staff, their families, and Child Serve
• Ability to interpret and follow applicable policies, procedures, and regulations.
• Ability to communicate in English effectively for understanding, in writing and verbally.
  
  

Why ChildServe

Child Serve has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:

• Our work matters. We partner with families to help children with special healthcare needs live a great life.
• We’re not your average non-profit.We serve 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, and Iowa City areas. Many of our programs are one-of-a-kind.
• Our team members rock. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
• Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help many team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at Child Serve .
• We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.
  
  

Ready to leave work every day knowing you’ve made a difference for kids and families? Let’s move Forward Together - apply today!

Child Serve is an Equal Opportunity Employer.