Implementation Specialist

REQUIRED EDUCATION & EXPERIENCE:

• Possess a minimum of a 2-year degree or 5 years of related experience. Prefer a Bachelor's degree in information technology or communications
• Demonstrate dependability and strong organizational skills
• Demonstrate planning skills and effective time management
• Experience in managing projects and the ability to lead project teams and communicate effectively with others
• Possess strong computer skills to learn, operate, and teach multiple software programs.
• Possess problem-solving skills with technical agility and creativity
• Possess strong verbal and written communication, including the ability to break down complex concepts into simple language
• Possess the ability to work independently to meet deadlines
  
  

GENERAL HOURS OF DUTY: Full-time Monday through Friday, generally 8:00 am-4:00 pm, and flexible hours and weekends as needed. This is a hybrid position with the ability to work remotely 2 to 3 days per week once acclimated to job responsibilities. On-site meetings and training take priority over a remote work schedule. REPORTS TO: Director of Human ResourcesJOB DUTIES:

• Set up new technology systems, being the primary point of contact for contracted technology systems (e.g., client management systems, Microsoft Office).
• Manage multiple projects simultaneously related to technology implementation from kick-off through completion. Define project schedules and objectives and coordinate required resources.
• Participate in end-to-end implementation planning, including project management, risk management, communication, and change management.
• Collaborate with others to create easy-to-use forms and applications that track student outcomes and communication between shifts, departments, and programs.
• Design, promote, and evaluate IT training and orientation programs for the Agency's personnel to meet user needs.
• Troubleshoot and provide end-user support related to software issues.
• Work with IT and administrative leadership to identify training priorities and strategies for evaluating and testing system upgrade functionality, creating process manuals, and developing training programs and communications associated with the project rollout.
• Create and maintain training schedules, materials, and reference guidelines, including visual aids, online learning modules, course handouts, communications, and invitations.
• Aid in testing, evaluating, and reviewing technology solutions for Chileda.
• Become a subject matter expert (SME) on Technology and Software services and products, helping bridge the IT implementation process and end-user learning experience.
• Help users understand how to use technology systems, including client management systems and learning software.
• Manage expectations, ensuring that scope, timelines, and roles and responsibilities are defined and maintained.
• Take ownership of assigned issues and work with department and program leaders to bring resolution in a timely manner.
• Proactively work to build effective and positive relationships with peers, leaders, and internal users while also demonstrating the ability to meet expectations and deadlines.
• Deliver in-person and virtual training, including motivating participants, maintaining focus, and adapting training style to meet the needs of participants (including new hire onboarding training and follow-up, 1:1 training, and support).
• Perform other relevant duties as assigned.
• Demonstrate Chileda Values: collaboration, learning, respect, compassion, and safety.
  
  

PHYSICAL DEMANDS: The physical demands described here represent those that an employee must meet to perform the primary duties and responsibilities of this position successfully. The person in this position needs to walk about the building occasionally. There is constant use of hands/fingers to operate a computer, and frequent use to operate phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, there may be times when walking through the hallways involves implementing aspects of Nonviolent Physical Crisis Intervention (CPI), including blocking, moving, and/or grabbing releases. Must be able to talk and hear to communicate with and exchange information with co-workers. Employees must be able to perform all essential functions without direct risk of harm to others or themselves.