What are the responsibilities and job description for the Implementation Manager position at Chime?
At Chime, we're passionate about creating products that help people Unlock Financial ProgressTM. We’re a financial technology company, not a bank*, founded on the idea that basic banking should be helpful, transparent, and fair.
At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals.
We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We’re revolutionizing the future of work and unlocking potential for both employers and employees alike—want to join us?
About The Role
We are seeking a dedicated and experienced Implementation Manager to join our dynamic team. In this role, you will play a crucial part in ensuring the successful deployment and integration of our platform for enterprise clients. Your primary responsibilities will include overseeing technical discovery, managing end-to-end implementations, and maintaining strong relationships with client technical teams. You will work closely with various teams within the company to deliver exceptional service, streamline integrations, and support client success.
In this role, you can expect to
A Little About Us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals.
We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We’re revolutionizing the future of work and unlocking potential for both employers and employees alike—want to join us?
About The Role
We are seeking a dedicated and experienced Implementation Manager to join our dynamic team. In this role, you will play a crucial part in ensuring the successful deployment and integration of our platform for enterprise clients. Your primary responsibilities will include overseeing technical discovery, managing end-to-end implementations, and maintaining strong relationships with client technical teams. You will work closely with various teams within the company to deliver exceptional service, streamline integrations, and support client success.
In this role, you can expect to
- Technical Discovery & Solution Design: Lead technical discovery sessions with clients to understand their existing HRIS, payroll, and timekeeping systems. Design and document tailored integration solutions that align with client requirements.
- Implementation & Integration: Manage the end-to-end implementation process, including system configuration, flat file sFTP and API integrations, data mapping, and troubleshooting. Ensure seamless connectivity between client systems and our platform.
- Project Management: Oversee project timelines, milestones, and dependencies to ensure smooth onboarding. Proactively manage risks and communicate updates to internal and external stakeholders.
- Testing & Quality Assurance: Conduct thorough testing of integrations to validate data accuracy, system performance, and security compliance before go-live.
- Client Demos & Support: Provide technical guidance and product demos to client stakeholders to ensure a smooth transition to our platform. Act as the primary technical point of contact for troubleshooting post-implementation issues.
- Cross-Functional Collaboration: Work closely with Client Success Managers, Sales, Product, and Engineering teams to align implementation efforts with client objectives. Advocate for product enhancements based on client feedback and integration challenges.
- Proven experience in a technical client-facing role, ideally as a Implementation Manager, Integration Specialist, or similar position.
- Strong technical acumen with experience in SaaS implementations, system integrations, and API troubleshooting.
- Excellent problem-solving skills with the ability to diagnose and resolve technical challenges efficiently.
- Strong project management abilities, including the capacity to prioritize, multitask, and manage multiple client implementations simultaneously.
- Effective communication skills, both written and verbal, to engage with technical and non-technical stakeholders.
- Experience working in a cross-functional team environment, collaborating with Product, Engineering, Sales, and Client Success teams.
- Familiarity with integration platforms, HRIS, payroll, or timekeeping systems is a plus.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Opportunity to work with a passionate team dedicated to client success and innovation.
- Competitive salary and benefits package.
- Career growth and development opportunities in a rapidly expanding company.
A Little About Us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
- Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
- 💰 Competitive salary based on experience
- ✨ 401k match plus great medical, dental, vision, life, and disability benefits
- 🏝 Generous vacation policy and company-wide Take Care of Yourself Days
- 🫂 1% of your time off to support local community organizations of your choice
- 👟 Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
Salary : $95,200 - $119,200
