What are the responsibilities and job description for the Manager of Quality Assurance - DC position at Chime?
Join Chimes - and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential.
Our vast array of services - educational, employment, vocational, residential, habilitative and behavioral health - are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve - those who receive and those who reap the benefits of our innovative, responsive solutions.
Essential Functions :
- Assess and correct customer issues and complaints relating to quality, productivity and performance
- Assess, analyze, and improve all aspects of quality control functions of the contracts
- Initiate, implement, and track on-going companywide quality improvement activities (Green Seal, CIMS-GB, PMPs, Lean Sig Sigma, etc.)
- Supervises contract quality assurance staff
- Coordinate technical and performance training for staff, site managers and quality assurance personnel to ensure high productivity and integrity of Quality programs and SOPs
- Assist in the development of quality plans for QA personnel and for Project Managers for process improvement in accordance with ISSA, CMI and other industry standards or Government SOWs / PWSs
- Perform inspections and internal technical / operational assessments to ensure a continuous improvement process is provided and work is being performed based on PWS / SOW / contract requirements
- Maintain and deliver quality control training program
- Assist in analyzing statistical data to determine standards and to establish quality of service
- Assist in the development of improvement plans and procedures to ensure return to quality activities
- Follow-up on quality corrective action issues and training
- Reviews contracts to ensure the fulfillment of contract terms and conditions according to federal policies, regulations and legislation including, but not limited to, the Federal Acquisition Regulations (FAR) and its Agency supplements in support of Quality Performance
- As required, represent the organization in dealing with the government, Source America and other public and private organizations, individuals, and the public as needed / required
- Prepare or assist in the preparation of a wide range of reports
- Comply with and ensure staff compliance with all building and security requirements
- Ensure a high level of internal and external customer service and customer satisfaction
Secondary Functions :
Other requirements :
Education :
Experience :
What's in it for you?
Total Rewards (For Full-Time Employees = >
30 hours / week) :
Want to learn more?
To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at : https : / / chimes.org / Careers.
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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
