What are the responsibilities and job description for the Product Manager, Disputes position at Chime?
About the role
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
We’re looking for a Product Manager with a strong focus on Disputes to join our Trust & Safety team. In this role, you will lead the development and execution of product strategies that enhance our dispute resolution processes, ensuring compliance with financial regulations while delivering a seamless and satisfying experience for our members. Your expertise will be key in shaping how we manage banking disputes, chargebacks, and fraud-related concerns, and you will play a vital role in driving innovation in dispute management.
The base salary offered for this role and level of experience will begin at $125,640 and up to $195,400. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
- Drive Dispute Management Strategy : Own the creation and execution of strategies focused on improving the entire lifecycle of banking disputes, including chargebacks, fraud investigations, and customer complaints.
- Enhance Member Experience : Develop processes and tools that simplify and expedite dispute resolution for customers, reducing friction and ensuring a seamless user experience.
- Ensure Compliance : Partner with legal and compliance teams to ensure all dispute-related processes meet regulatory requirements (e.g., Reg E, Reg Z, NACHA rules).
- Cross-functional Collaboration : Work closely with operations, compliance, engineering, and customer service teams to implement scalable solutions for dispute handling.
- Data-Driven Decisions : Use data analytics to identify trends in disputes, drive improvements in dispute outcomes, and proactively reduce dispute volumes.
- Risk Mitigation : Develop strategies to detect and mitigate fraud, while protecting customers and ensuring fairness in resolution processes.
To thrive in this role, you have
What we offer
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
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Salary : $195,400
