What are the responsibilities and job description for the SOCIAL SERVICES CASE MANAGER position at Chinatown Service Center?
Job Description
Job Description
Job purpose
Under the supervision of the Program Supervisor, the goal of this position is to screen and enroll clients into appropriate social service programs. Provide comprehensive case management, advocacy, and information-referral services to clients. Maintain accurate and timely documentation of services. Maintain service related linkages with government agencies, private sector organizations and other community-based organizations.
Duties and responsibilities
- Provide excellent customer service to clients and assist clients with advocacy and community resources.
- Screen clients to enroll in the appropriate programs according to program eligibility and client needs.
- Collect appropriate documentation as it pertains to assessment requirements and enrollment.
- Provide case management to client by assessing their needs, develop service plan with client to help them move toward independence and self-sufficiency.
- Develop marketing materials, coordinate, plan and implement outreach activities; maintain and develop resource networks for the Social Service Department.
- Maintain accurate and timely documentation of services and outcomes in accordance with all agency regulations, standards, contractual guidelines and requirements.
- Submit accurate and complete service data and reports to Lead / Senior Case Manager and funding sources.
- Create development plan of strengths, development areas with supervisor.
- Maintain ongoing training opportunities as deemed appropriate to career track.
- Provide receptionist coverage, when necessary.
- Attend any necessary workshops and trainings, as appropriate or required
- Available to participate in outreach activities or agency-wide events, as requested.
- Other duties as assigned.
Qualifications
