Associate Director of In-Home Services

Join CASL as an Associate Director of In-Home Services and Make a Difference 

Are you ready to transform the future of senior care and expand vital in-home services across Chicago? Join CASL and be a driving force in ensuring that more seniors receive the support they need to live with dignity, independence, and care. 

Your Mission: 

The Associate Director of In-Home Services plays a pivotal role in advancing CASL’s mission to provide culturally competent, client-centered care for seniors. This leader is accountable for developing, expanding, and enhancing the in-home services programs, driving measurable outcomes for older adults. With a focus on strategic leadership, operational excellence, and program growth, this role is key to shaping the future of senior care at CASL through cross-departmental collaboration, quality initiatives, and compliance with regulatory standards. The Associate Director is a forward-thinking, dynamic leader passionate about creating sustainable, impactful programs that improve the lives of seniors. 

About CASL: 

The Chinese American Service League is a dynamic and forward-thinking organization dedicated to empowering and serving the Chinese American population and the broader communities. Established with a rich history spanning several decades, CASL has consistently evolved to address the evolving needs of its constituents while fostering cultural pride, integration, and community development. 

For over 45 years, CASL's comprehensive programs have connected families and individuals with the vital support they need: providing an educational and cultural foundation for our children, ensuring our seniors live full and independent lives with dignity, enhancing education and training for tomorrow's workforce, putting immigrants on the pathway to citizenship, securing our community's housing and financial well-being, navigating healthcare systems and wellness resources, and providing equal access to justice. Since our founding, CASL has been rooted in the principles of equity and justice. That legacy continues to shape our efforts today as we strive to champion diversity, equity, inclusion, and accessibility at all levels of the organization.  

To hear about: 

CASL's history, watch here 

CASL's future, watch here 

Your Impact: 

As an Associate Director of In-Home Services, you will: 

• Lead the strategic implementation and continuous improvement of in-home services, ensuring programs are aligned with CASL’s goals and deliver high-quality, innovative solutions care for seniors. 
• Develop, refine, and implement policies and procedures that support the operational excellence and growth of in-home services, ensuring all services meet or exceed accreditation and regulatory standards. 
• Build and maintain strong relationships with partner agencies and stakeholders, gathering feedback and insights to enhance service offerings and expand community support. 
• Collaborate with CASL leadership to ensure the integration of services across departments, driving a seamless and client-centered approach to care delivery. 
• Manage the in-home services department budget, ensuring financial sustainability while adhering to CASL’s fiscal standards and accountability measures. 

• Provide supervision and guidance to the Chinese and Latinx Community Managers, ensuring efficient service delivery, staff performance, and achievement of program outcomes. 
• Build and lead a high-performing team by actively engaging in the recruitment process, managing performance against key metrics, and fostering growth through coaching and development. Create opportunities for continuous improvement and ensure employee success. 
• Retain a culturally competent workforce by providing staff with necessary training and ongoing support to deliver exceptional, culturally relevant in-home services that meet the needs of diverse clients. 
• Lead cross-departmental collaboration to connect clients with additional services, ensuring holistic case management and continuous care. 
• Oversee the development, maintenance, and evaluation of complex program services, coaching direct reports to optimize service quality and effectiveness. 
• Partner with the Senior Services Director to strengthen a coordinated, person-centered service delivery model that integrates diversity, equity, inclusion, and access. 

• Oversee day-to-day operations of in-home services, ensuring compliance with all legal, regulatory, and organizational requirements. 
• Devise and execute strategies to enhance program growth, quality, and client satisfaction, in alignment with CASL’s long-term objectives. 
• Conduct quarterly quality assurance reviews, ensuring both electronic and physical client records meet CASL’s high standards. 
• Maintain and ensure proper staffing levels, with trained and credentialed personnel that meet service delivery requirements. 
• Monitor compliance with legal guidelines, internal policies, and quality standards, while continuously improving the program’s effectiveness. 
• Lead data management and reporting efforts using Salesforce, ensuring accurate and up-to-date documentation of program services, statistics, and outcomes to support transparency and data-informed decision-making. 
• Participate in professional development and leadership training to continuously improve leadership capabilities and stay current on industry best practices. 
• Foster a strong partnership with the Salesforce team through proactive and timely communication, ensuring they are equipped to seamlessly integrate changes and implement updates that preserve data integrity, reporting accuracy, and overall system effectiveness. 

• Bachelor’s degree in Social Work, Public Health, Non-Profit Management, or a related field from an accredited institution.  
• At least five (5) years of progressive experience in senior services, public administration, or related fields, with a minimum of two (2) years in a leadership or management role. 
• Demonstrated success in program management, with a proven track record of leading, developing, and growing sustainable programs that deliver measurable client impact. 

• Proven ability to thrive in a dynamic environment, effectively managing multiple high-priority projects while exercising sound judgment in setting priorities and meeting deadlines. 
• Exceptional communication skills, with a demonstrated ability to resolve complex issues and foster collaboration across diverse stakeholders. 
• Proven leadership and management skills, with a history of building and mentoring high-performing teams. 
• Expertise in financial management, including budgeting, resource allocation, and performance metrics, ensuring sustainable program growth and impact. 
• Extensive program management expertise, with a focus on senior services, public health, or social services. 
• In-depth understanding of legal and regulatory frameworks related to senior services and in-home care. 

• Fluency in spoken and written English, with bilingual proficiency in English and Chinese (Cantonese, Mandarin and/or Toishanese). 
• A master's degree. 
• Basic understanding of Salesforce or similar data management systems. 
• Experienced in utilizing project management tools such as Asana to set priorities and ensure timely execution of initiatives. 

Compensation & Benefits: 

This position offers a salary range of $80,000 - $100,000 annually, reflective of experience and qualifications. 

Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs: Medical, Dental, and Vision Coverage; 401k, PTO, Flexible Spending Account (FSA) & Health Savings Account (HSA); Life Insurance, AD&D Insurance, Disability Insurance; Voluntary Worksite Benefits, Pet Insurance; Employee Assistance Program (EAP).. 

Additionally, our holiday schedule includes New Year’s Day, MLK Day, Chinese New Year, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous People’s Day, Thanksgiving, the Day After Thanksgiving, Christmas Day. 

Why Choose CASL: 

Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity. 

Empowerment: Support staff empowerment through skill development and growth opportunities. 

Collaboration: Be part of a workplace that thrives on collaboration and teamwork. 

Transformation: Envision and realize transformative changes in people, processes, and policies. 

Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths. 

Join Us and Make a Difference: 

Join us at CASL, where together, we create a brighter future for our community. 

Thank you for your interest in joining our team! Each resume is reviewed personally by our dedicated team members, not AI. This thorough and thoughtful evaluation process may take a bit of time, so we kindly ask for your patience. Rest assured, we will get back to you as soon as we have an update on your application status. We appreciate your understanding and look forward to reviewing your application. 

At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter. 

CASL is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences. 

Salary : $80,000 - $100,000