Games Shift Supervisor

Job Description

Job Description

Description :

Responsible for the supervision of table games operations for assigned shift.

• Manages all aspects of daily operations of the games operations.
• Ensures that game operations are in compliance with Chinook Winds policies & procedures, NIGC, Tribal policies, State Compact, and Tribal gaming regulations.
• Monitors any of the following types of games : Blackjack and variations, Craps, Roulette, Three Card Poker, Fortune Pai Gow, Bonus Let it Ride & Ultimate Texas Hold’em.
• Protects Chinook Winds assets.
• Determines that bets are in compliance with table limits.
• Verify payoffs and collections.
• Identifies and reports any irregularities in play.
• Provides technical assistance to customers regarding Chinook Winds games such as how to play, rules, limits, etc.
• Resolve customer complaints as needed.
• Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Provides input or recommendations for improvements and changes in program processes or services.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Assigns duties, responsibilities, and work areas to employees in accordance with work requirements.
• Performs personnel actions such as consulting on appropriate staff documentation, consulting with other managers as necessary.
• Develops and maintains a teamwork environment.
• Trains employees in designated areas and monitors’ progress.
• Completes, monitors, and develops staff through evaluation and development plans.
• Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• All other duties as assigned.

Requirements :

Competency Statements

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Customer Orientated- Ability to take care of the customers’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Communication Skills- Ability to communicate effectively with others verbally and in writing.

Problem Solving – Ability to find a solution for or deal proactively with work-related problems.

Management Skills - Ability to organize and direct oneself and effectively supervise others.

Decision Making - Ability to make critical decisions while following company procedures.

Education

High School Diploma or GED.

Experience

Three years of experience in games operations.

Two years supervisory experience.

Six months experience as a Relief Shift Supervisor / Dual-Rate Relief Shift Supervisor or above.

Computer Skills

Microsoft Office basic level including Word, Excel, and Outlook.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Must obtain games certifications for applicable games.

Other Requirements

Successful completion of basic strategy testing.

Must maintain a perfect basic strategy score.

Knowledge of game protection for all games.

Knowledge of table game operations, Chinook Winds Internal Controls, Chinook Winds policies & procedures, NIGC, Tribal policies, State Compact, and Tribal gaming regulations.