What are the responsibilities and job description for the Promotions Host/Hostess position at Chinook Winds Casino Resort Hotel?
Job Description
Job Description
Description : Position Summary
Responsible for implementing all casino promotions and special events as directed by the Promotions Manager. In addition this position will provide direct customer service by answering questions and assisting guests to ensure an enjoyable entertainment experience.
Essential Functions
- Provides exemplary service for all internal and external customers.
- Executes casino promotions and special events
- Assists with the installation and removal of casino decorations, drawing drums, or promotional items.
- Communicates upcoming entertainment / promotions & events to staff and guests.
- Socializes with guests and assists them with information about the facility.
- Promotes the use of the Winner’s Circle card by explaining the member benefits, issuing cards, and demonstrating card usage.
- Staffs the Winners Circle and Entertainment venues when necessary to include coat check, concerts, tournaments, and special events.
- Spends time on the gaming floor interacting with guests, answering questions and concerns, and enrolling new members.
- Participates in making an exciting atmosphere by utilizing the in-house PA system & hosting special event functions, etc.
- Accesses the player tracking system and makes edits to the system as necessary.
- Occasionally required to wear costumes or dress in character.
- All other duties as assigned by the Promotions Manager.
Requirements :
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 YEARS OLD OR OLDER
Competency Statements
Customer Oriented- Ability to take care of the customers’ needs while following company procedures.
Team Oriented- Ability to work well with others to achieve group goals.
Detail Oriented- Ability to pay attention to the minute details of a project or task.
Communication Skills – Ability to speak effectively in front of groups of people and talk on a public address system.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Presentation Skills - Ability to effectively present information publicly.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Education
High School Diploma or GED
Experience
Two years experience in high volume direct public contact position
Computer Skills
Microsoft Office intermediate level including Word, Excel, Access, and Outlook.
Player Tracking experience required; Oasis preferred.
Certificates & Licenses
Ability to obtain a Siletz Tribal Gaming License
Other Requirements
OLCC preferred – Must obtain within first 90-days
Food Handlers Card preferred – Must obtain within first 90-days
Physical Demands
Physical Demands Lift / Carry
Stand Constantly 10 lbs or less Frequently
Walk Constantly 11-20 lbs Frequently
Sit Constantly 21-50 lbs Occasionally
Handling / Fingering Constantly 51-100 lbs Occasionally
Reach Outward Constantly
Reach Above Shoulder Occasionally Push / Pull
Crawl Occasionally 12 lbs or less Frequently
Squat or Kneel Occasionally 13-25 lbs Occasionally
Bend Frequently 26-40 lbs Occasionally
Not Applicable- Activity is not applicable to this occupation.
Occasionally- Occupation requires this activity up to 33% of the time (0-2.5 hours / day.
Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5 hours / day.
Constantly- Occupation requires this activity more than 66% of the time (5.5 hours / day.
Other Physical Requirements
Vision : Near and Far
Sense of Sound : Must be able to hear own announcements for gauge volume change
Ability to wear Personal Protective Equipment : Occasionally
Work Environment
Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
