Player Development Manager

The Player Development Manager interacts with all departments and is directly responsible for the operations of Player Development for Chinook Winds Casino Resort. Effectively manages the day-to-day operations of Player Development, including direct responsibility for the casino host program, VIP event participation, consistent membership expansion and qualifications of VIP players.

• Manages the daily operations and administrative responsibilities for Player Development.
• Responsible for the Host team and their efforts to cultivate and maintain guest relations.
• Establishes guest expectations standards and is a role model of those guest service expectations for hosts and throughout the Casino. Ensures host staff are accountable for delivery of the guest service expectations.
• Responsible for generating and achieving specific Host and revenue goals
• Creates and implements Host training program(s).
• Collaborates with Marketing leadership to develop and implement special property events for Player Development purposes.
• Responsible and accountable for making sound reinvestment decisions based on guest play.
• Accountable for developing and implementing strategies to increase club membership, loyalty, and rated play.
• Ensures the highest level of guest service and satisfaction is achieved and maintained.
• Participates in the planning and establishment of department goals and objectives.
• Responsible for the preparation and planning of the department budget, monitoring monthly P&Ls, and contributing to the overall annual fiscal objectives.
• Resolves guest inquiries and requests, including correspondence by phone, letter & email.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including  guest demographics, comments, and needs.
• Maintains working knowledge of all Chinook Winds operations, programs, promotions, events, and services.
• Provides excellent guest relations by informing guests about the current promotions available at the casino.
• Disseminate information about all Player Development offerings and campaigns, including events, to appropriate departments.
• Ensure full compliance with departmental and company Internal Controls, policies, procedures and regulations.
• Responsible for the staffing, training and scheduling of Team Members.
• Completes, monitors, and develops staff through evaluation and development plans.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Assists with events to include ushering, setup, breakdown, and item distribution.
• High School Diploma or G.E.D.Four-year college degree in Marketing, Business, or related field preferred.
• Three years Casino Player Development Manager experience OR Four years Casino supervisory/management experience with Guest Relationship Management (CRM) database experience required. 
• Two years of experience in promotional, and event planning, supervision, and program cost analysis guest, experience with booking hotel reservations preferred.
• Valid Oregon Driver’s License.
• Must obtain a Siletz Tribal Gaming License.
• Must obtain OLCC Permit within 45 days of the start date.
• Must obtain a Food Handlers Card within 45 days of the start date.
• Must obtain CWCR VIP (Visually Intoxicated Persons) Permit within 45 days of employment.