In House-Call Center CSR

Full Time - In House-Call Center Customer Service Representative

Locally owned small business since 2002!

We are looking for a few sharp candidates to fill our new call center as we continue to grow. This position will be training in Copperas Cove, then moving to our Killeen location.

You must be willing to learn and grow within a fast-paced company.

This position requires a mature and experienced individual with exceptional customer service and a “can do attitude”. You must have a professional and friendly demeanor, outstanding communication skills, excellent organization skills, basic knowledge of computers and telephones. You must have a valid driver’s license with a good driving record.

NO PHONE CALLS PLEASE! Walk in applicants welcome!

Job description

· Answering telephones

· Quoting and scheduling customers

· Handling various changes in the schedule

· Dispatching technicians

· Accept payments from customers and technicians

· Initiate and coordinate in person insurance claims, third party services, fleet

vehicles

· Initiate purchases for required job (OEM, eBay, Salvage)

· Utilize glass program tech support when needed

· Initiate and coordinate insurance claims

Job skills that are necessary

· Excellent customer service

· Positive and professional attitude with customer and co-workers

· Effective problem solving

· Clear verbal and written communication

· Detail oriented

· Tech savvy (we utilize an online glass program)

· Extreme organization

· Leadership and drive

· Pride in the work you do

· Reliable attendance and punctuality

· Maturity and honesty

· Ability to multitask

· Always maintain a positive and professional attitude with customers

· Collaboration with team members

· Exceptional time management

Job skills that are a plus, but not necessary

· Call center experience

· Customer service experience

· Bilingual

· Automotive knowledge

Thank you for your interest in our position!

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• What will you bring to our team?
• Are you able to work on Saturday if needed?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Automotive: 1 year (Preferred)

Language:

• English (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $13 - $16