What are the responsibilities and job description for the Customer Experience Director position at Chipotle Mexican Grill?
About the Role
The Service Leader is responsible for overseeing the day-to-day operations of the restaurant, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing the front-of-house team, coordinating with other departments to ensure seamless service, and maintaining a clean and organized store environment.
This role requires a strong focus on customer satisfaction, with a commitment to delivering exceptional service and meeting customer expectations. The Service Leader will also be responsible for leading by example, demonstrating a positive attitude and high level of energy, and promoting a culture of teamwork and collaboration within the restaurant.
If you are a natural leader with a passion for delivering outstanding customer experiences, we want to hear from you! As a Service Leader with Chipotle Mexican Grill, you will have the opportunity to develop your leadership skills, work with a talented team, and contribute to the success of a dynamic and growing company.
Key Responsibilities:
- Lead the front-of-house team to deliver exceptional customer service and meet sales targets
- Maintain a clean and organized store environment, adhering to health and safety standards
- Coordinate with other departments to ensure seamless service and resolve any issues that may arise
- Develop and implement strategies to drive sales growth and improve customer engagement
- Train and coach crew members to ensure they have the skills and knowledge needed to excel in their roles
