Associate Manager, Social Listening

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Associate Manager, Social Listening, you will lead a team that is vital in this growing, dynamic, fast-paced environment, be the voice of the Chipotle brand on all social platforms to promote brand love, engage with fans, and protect the brand from threats.

WHAT YOU’LL DO

• Effectively coach and manage the team to deliver on KPI's and SLAs; perform quality review of team member engagement and effectiveness when monitoring and responding on all social channels

• Monitor, analyze and execute social listening insight, and leverage social listening tools to mitigate risk, support Marketing strategy, and increase brand love

• Establish consistent processes for identifying Chipotle mentions, including writing queries for Social Listening topics

• Lead the engagement strategy developing and maintaining Chipotle's voice on all social media accounts to engage with our fans and critics

• Partner with key stakeholders to develop Social Media strategy. For example, PR, Operations, Internal Communications, Product, Marketing, People Experience

• Research, create, and disseminate reports and analytical data on social media trends, promotional volume, and transactional volume, informing leadership of changes relevant to the company's marketing activities and brand presence

WHAT YOU’LL BRING TO THE TABLE

• Bachelor's Degree (BA/BS) from 4-year college or university preferred

• 5 years’ experience in Social Media monitoring preferred

• 2 years of supervisory experience preferred

• Advanced Microsoft Word, Excel, and PowerPoint,

• Current knowledge and proficiency of social media platforms (Facebook, TikTok, Instagram, LinkedIn, YouTube, X (formerly Twitter), Reddit, etc.)

• Experience using Social Listening Tools such as Sprinklr, Netbase, Brandwatch or Khoros

• Data Visualization and presentation skills

• Embrace continuous improvements and change management

• Committed to strategic planning and achieving predetermined goals

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $66,000.00–$93,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.  

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.