Engineer, Site Reliability

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Engineer, Site Reliability, you will be responsible for maintaining and monitoring internal applications as well as working with our third-party partners. You will monitor, maintain, and support CMG’s ticketing queue, and collaborate with appropriate teams on issue resolution. This role will provide 24/7 production support on an on-call rotation. You will support various projects including system reconciliation and development team needs. Additionally, this role is responsible for ensuring system changes are implemented through testing, capacity planning, and adherence to IT Guidelines.

WHAT YOU’LL DO

• Strong candidates are motivated by what they can achieve, growth they could experience and how they will impact the company

• Monitor and maintain the ticketing queue and collaborate with other engineers to route and complete tasks as needed.

• Collaborate with the infrastructure and development teams on issue resolution, seeking guidance and partnership from the Site Reliability Lead Engineer as needed.

• Provide 24x7 production support as part of a team rotation, resolving or escalating issues as appropriate.

• Focus on learning how to script and automate repetitive administration tasks.  

• Develop a strong understanding of the fundamentals of our toolset, using log analysis tools to determine and fix issues in our production environments.

• Implement changes through sound testing procedures, capacity planning, communication, training, documentation, and impact analysis.

• Maintain and follow policies and procedures for corporate, restaurant, and mobile systems as deemed necessary by IT Leadership.

• Execute projects within IT Project Guidelines and ensuring adherence to the project approval/prioritization process and related documentation .

• Support miscellaneous projects as needed.

• Assist development and release teams with miscellaneous needs.

WHAT YOU’LL BRING TO THE TABLE

• High school diploma or general education degree (GED) required. 

• Bachelor's Degree (BA/BS) from 4-year college or university preferred. 

• 2-4 years of relevant work experience.  

• Microsoft Azure track certifications, Splunk Certifications, and Major APM vendor certification preferred  

• Powershell and familiarity with Azure design and services. 

• SQL query experience. 

• APM experience with tools like DataDog or similar. 

• Splunk experience.    

• Python scripting experience.

• Experience monitoring and maintaining Kubernetes environments.

• Git familiarity a plus.

• Familiarity with application principles and basic design philosophy.  

• Ability to solve complex problems. 

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $98,000.00–$137,000.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.  

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.