Account Specialist - Child Support

Purpose of Position

JOB SUMMARY
The job duties of the Account Specialist include but are not limited to specialize in child support financial functions, Non IV-D casework, to provide technical support relating to child support financial accounts; and to provide responsive, courteous and efficient service to County residents and the general public.

Essential Duties and Responsibilities

• Read, interpret and enter relevant information from petitions, court orders and other documents in conformance with required timelines, regulations and policies. Determine appropriate codes and categories to enter in the State Child Support KIDS system.
• Calculate any past due amounts and pro-rate current monthly amount due based on effective or ending dates in court orders. Determine and enter necessary adjustments to sub-accounts in KIDS.
• Maintain clear and accurate notes in KIDS detailing financial calculations for adjustments, defining dates used for pro-rated calculation amounts, and justification for account holds.
• Collect child support and cost payments through agency receipting process. Process cash support payments weekly to Clerk of Courts for check issuance as defined in agreement. Generate payment coupons and coordinate mailing to Central Disbursement/Wisconsin Support Collections Trust Fund. Enter receipted agency collections and state reimbursement checks in Springbrook financial program. Coordinating deposit of collections with County Treasurer Department.
• Responsible for weekly monitoring and balancing of agency cash fund and annual audit.
• Review weekly document list from the Clerk of Courts and determine if copies of court documents are needed for child support agency files.
• Responsible for working various system reports associated with the financial and case intake functions.
• Identify and report potential allocation and distribution errors to Central Disbursement/Wisconsin Support Collections Trust Fund. Serve as liaison between local agency and Trust Fund.
• Review overpayment alerts and determine if all of a portion of collection should be refunded by reviewing payer account(s).
• Regularly review case and participant holds in system to ensure agency maintains an acceptable quarterly percentage as required by state guidelines. Assist Agency Director in preparing and implementing required action plan if percentages exceed guidelines.
• Research incoming case referrals received through system interface with Department of Human Services to determine accuracy and initiate appropriate action. Set up new cases and file folders as required.
• Set up cases in KIDS system based on court orders and/or applications received. Set up Foster Care and Kinship cases based on juvenile orders and perform necessary financial subaccount adjustments to as required.
• Enter participant protection in KIDS based on Injunction Orders or request from participants.
• Furnish case related financial information to caseworkers, attorneys, courts, and other authorized parties or agencies. Designated system software access for retrieval of online payment images. Provide testimony and/or affidavit as required to substantiate accuracy of agency financial records.
• Answer questions and correspondence from payers and payees regarding the allocation and distribution of child support collections.
• Manage assigned Non IV-D case actions as governed by state and federal requirements.
• Interpret and explain relevant statutes, regulations, and procedures to case participants. Explain the responsibilities and role of the child Support agency regarding services for Non IV-D cases. Respond in a timely and courteous manner to written correspondence, telephone calls, agency appointments or walk-ins.
• Perform back up functions for clerical staff as required.
• Maintains knowledge of and proficiency in multiple data systems, policies, and procedures. Maintain references manuals, bulletins, policies, and procedures as needed to keep current with various legal document wording and program changes. Participates in staff meetings and attends training sessions as scheduled.

• Greet clientele at reception window, collect information, determine service need, and direct them to the appropriate agency staff
• Assist clientele at reception window with processing support, purge, bond, or fee payments.
• Provides general Child Support program information, explains court actions, penalties, costs, and provides resources for legal counsel, and assistance programs.

• Clients
• Public
• Employers
• County Treasurer

Minimum Qualifications

• Associate Degree in Accounting or finance related field with two (2) years recent experience in an accounting or bookkeeping setting that includes having worked directly with the general public required.
• Experience in a legal office setting is preferred.
• Ability to interpreting information from income tax forms, health insurance policies, and other financial and legal forms is beneficial.
• Must have knowledge and experience with computers and strong interpersonal skills.
• Knowledge of Kids Information Data System (KIDS) is preferred.
• Must be bondable.
• A valid driver’s license required.
• Notary/Ability to obtain Notary if required.

• Successfully pass a FBI fingerprinting and criminal history background screen