What are the responsibilities and job description for the Casino Assistant General Manager - Lakewood/Tacoma position at Chips Casino?
At Maverick we love the casino business, we love serving guests, and we love having fun together. We are looking for people, great people, that are ready to treat guests and each other with respect and make each day at work fun.
Mav·er·ick: Someone who plays by their own rules. /'mav(?)rik/ (noun)
The Assistant General Manager assists the General Manager in all areas of the casino operations. Ensure compliance with approved policies and procedures while directing staff in accordance with corporate policies and objectives. Follow all operating procedures, safety regulations, WAC rules and the Company’s internal control policies.
MAJOR TASKS AND RESPONSIBILITIES:
- Assist with all casino functions and staff in accordance with company policies and objectives.
- Evaluate, hiring, firing, and disciplinary needs as they arise, under the guidance of HR.
- Ensure the distribution of comps, discounts, and offers are based on company guidelines.
- Responsible for the efficient operation of all table games, including poker on a particular shift.
- Responsible for the training and equitable treatment of all casino staff.
- Make decisions related to game mix and wagering limits.
- Create and submit information related to gaming activities to the WSGC as needed.
- Promotes positive guest relations
- Help develop “Gambling Promotions” that help achieve budgeted goals, and an exciting environment.
- Knowledge of, and adherence to, all Washington State Gaming Laws and Regulations as well as the Company’s Internal Controls, policies and procedures.
- In the absence of the General Manager, responsible for the overall casino operations in gaming and F & B departments.
- Manage labor hours and maintain labor expense at or below budget
- Review operational expenses related to casino in relation to the approved budget.
- Monitor “Sonoma” or “Micros” use as it relates to guest accounts, and “House Accounts”.
- Identify suspected cheaters, such as card counters and other possible use of systems that may be detrimental to the operation.
- Assist department managers and supervisors and coordinate with human resources director to resolve staff relations issues
- Other duties as assigned.
EDUCATION, EXPERIENCE AND TRAINING FOR POSITION (required):
- College degree or equivalent experience.
- Minimum four years’ experience in casino games and operations with appropriate licensure and progressive supervisory experience preferred
- Must possess solid analytical and problem-solving skills, be able to apply conceptual thinking to understand and facilitate solutions to complex problems or issues.
SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED:
- Knowledge in all Gambling Commission regulations including WAC and RCW preferred.
- Ability to communicate effectively at all times, with all levels of employees and guests.
- Perform math functions within the scope of the position including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
- Foster an atmosphere that encourages staff to share ideas, discuss concerns and resolve conflicts.
- Encourage mutual respect, dignity and integrity with all staff by setting positive examples.
- Superior customer relation skills are necessary.
PHYSICAL REQUIREMENTS: Ability to work in a fast-paced, noisy environment. Exert physical effort in transporting tables, chairs, equipment, product 25-50 pounds. Endure various physical movements throughout the work areas for duration of shift. Stand or walk for the duration of the shift. The noise level in the work environment is usually moderate to Loud. Requires all forms of dexterity and mobility throughout the shift. Employee occasionally required reaching with hands and arms, sitting climb or balancing, stooping, kneeling, crouching or crawling. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus. Must be 21 years of age or older.
Team members will enjoy:
- 80 hours Paid Time Off
- Medical, Dental and Vision
- Basic Life Insurance
- 401K
- Education Reimbursement Program
- Career Development and Advanced Opportunities
- Team Member Referral program ($300 per team member referred!)
- And more!
Maverick Gaming™, based in Kirkland, Washington, is a young gaming company with over 3,000 dedicated team members. Maverick Gaming owns and operates a portfolio of 31 properties across Nevada, Washington, and Colorado with over 1,800 slot machines, 350 table games, 1,020 hotel rooms, and 30 restaurants. Maverick Gaming is a proud employer of Teamsters workers at its Washington locations as part of its commitment to providing sustainable, family-wage jobs that support economic opportunity in local communities.
Founded in 2017 by industry veterans Eric Persson and Justin Beltram, Maverick Gaming™ takes a bold approach to a classic pastime. With an all-star leadership team from some of the largest gaming brands spanning markets the world, Maverick is dedicated to delivering the best possible gaming experiences for every kind of player while enforcing strict problem gambling policies as a community partner. Created by gamblers, for gamblers.