ServiceNow IT Operations Management Engineer

12-month REMOTE renewable contract for a Remote contract opportunity.

Hiring Now

Must Be a US Citizen with No Dual Citizenship

Chipton-Ross is seeking a ServiceNow IT Operations Management Engineer for a remote contract opportunity.

Must be a US Citizen with No dual Citizenship

Seeking a highly motivated and detail-oriented ServiceNow IT Operations Management Solution Engineer to join our team. The successful candidate will be responsible for designing and implementing ServiceNow IT Operations Management (ITOM) solutions that meet business requirements and align with IT service management (ITSM) best practices. This role requires a strong understanding of the ServiceNow platform, ITSM principles, and ITOM practices.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

Strong knowledge of the ServiceNow platform, including its features, functionality, and configuration options

Strong knowledge of IT service management (ITSM) best practices and principles

Strong knowledge of ITOM practices and principles

Strong knowledge of CMDB and Provisioning practices and principles

Working knowledge of the ServiceNow CSDM (Common Service Data Model) methodology

Strong knowledge of scripting and coding principles, including JavaScript, Python, and PowerShell

Agile development methodologies, including Scrum and Kanban

Excellent communication and collaboration skills

Ability to work in a fast-paced environment and prioritize tasks effectively

POSITION RESPONSIBILITIES:

Design and implement ServiceNow ITOM and Event Mgmt solutions that meet business requirements and align with ITSM best practices

Configure and customize ServiceNow ITOM to meet business requirements, including setting up workflows, business rules, and data models.

Configure, develop and maintain event management data models, setting up event rules, event scripts, and event workflows.

Develop and maintain ITOM data models, including data relationships and data governance

Collaborate with stakeholders to gather requirements and design solutions that meet business needs

Test and validate solutions to ensure they meet business requirements and are free of defects

Provide technical support to resolve issues and answer questions from end-users and other stakeholders

Stay up-to-date with ServiceNow releases and new features, and apply them to existing solutions as needed

Document solutions, including ITOM data models, workflows, and business rules, to ensure knowledge transfer and maintainability

REQUIRED EDUCATION:

Accredited Bachelor's Degree

WORK HOURS:

Full-Time

Hourly pay rate is $120.96

If you or someone you know may be interested, send an updated resume to: pserge@chiptonross.com