What are the responsibilities and job description for the Tour Guide for Boeing position at Chipton Ross Inc.?
Job Description
Job Description
Client : Boeing
Position : Tour Guide
Location : Mukilteo, WA
Rate : $24-$30 / hr
Duration : 6 month Contract or Longer
- This position is 100% ONSITE
BASIC QUALIFICATIONS (REQUIRED SKILLS / EXPERIENCE) :
o 1 or more years' related work experience in a role which required strong customer service and communication skills o Experience with a role that requires presenting, training, teaching, or acting in a client facing environment o Experience working in a team environment o Proven reliability, punctuality and regular attendance o Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays o Must be able to work in standing or walking positions for up to six (6) hours per shift
POSITION RESPONSIBILITIES
o Engages customers enthusiastically; supports all aspects of visitor experience to enhance the client's brand and products. Actively creates exceptional experiences for a diverse audience.
o Creates a positive impression of the client, reflecting client values in all activities and in all contact with the public.
o Memorizes and delivers extensive scripted material and approved messaging to guests. Actively incorporates script updates and new content as required. Practices continuous learning with supplemental material and Company news.
o Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
o Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
o Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
o Learns gallery and exhibit content and actively engages with visitors to share information accurately. Facilitates interactive experiences with general public, groups and event guests. Proactively addresses and / or reports safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
o Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
o Current required schedule : Thursday through Monday, 100% onsite.
o Punctual attendance and compliance with daily team rotation and break schedules o Ability to speak intermittently for 90 minutes at a time, 3-4 times daily o Professional written and verbal communication skills, information retention skills
PHYSICAL REQUIREMENTS :
o Frequent walking on various surfaces and standing o Occasional stair climbing / descent o Occasional to frequent sitting o Occasional grasping / handling and keyboarding / mouse use o Limited lifting, reaching, carrying, pushing / pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting o Ability to use : radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Training and Competency Requirements :
o Successful training completion is a contingency of employment.
o Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
o Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
o Facilitates interactive experiences with general public, groups and event guests as requested.
o Proactively addresses and / or reports safety issues or concerns.
o Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
o Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
o Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all client and client Brand Experience policies and procedures.
o Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
o Proficient with ticketing system and functions, and other locations as trained and assigned.
o Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
o Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
o Other duties as assigned.
PREFERRED QUALIFICATIONS (DESIRED SKILLS / EXPERIENCE) :
o Six months' experience giving public tours and / or public speaking o Six months' experience with technology related to events, exhibits, or POS o Proficient with Microsoft Office tools o Any experience with our client and / or Future of Flight o Education / experience typically acquired through basic education (e.g. High School diploma / GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school / Associate 2 years' related work, Bachelor, etc.).
Dress Code :
o Business casual appearance standards
o Footwear must meet factory safety requirements
REQUIRED EDUCATION :
Education / experience typically acquired through basic education (e.g. High School diploma / GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school / Associate). Education must be accredited.
WORK HOURS : FULL TIME / FIRST SHIFT
8 : 00 AM - 6 : 00 PM (33-40 hours / week Thursday-Monday)
Salary : $24 - $30
