What are the responsibilities and job description for the Customer Service Representative II position at Chipton Ross?
Chipton-Ross is seeking a Customer Service Representative II for a contract opportunity in Van Nuys, CA.
RESPONSIBILITIES :
As part of the Repair Sales Administration team, you will be working to provide high levels of customer service and support to ensure customer satisfaction at all times.
Your objectives and missions :
- The Repair Sales Administrator is primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction.
- The Repair Sales Administrator serves as the interface between the customer, the Sales Department, the Program, Customer Support, Production / MRO, Supply Chain, and Finance. He / She participates in the implementation of contractual objectives and manages order processing until invoicing.
- The Repair Sales Administrator contributes to customer satisfaction by ensuring regular and proactive communication.
- Consider and process customers orders in compliance with applicable procedures, instructions and tools
- Perform Sales Administration order review : Ensure conformity between the customer's order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigation requests, order specificities.
- Acknowledge receipt of the order towards the customer.
- Prepare quotes in accordance with established pricing policy.
- Send quote and deploy best efforts to get the customer approval in the shortest timeframe
- Verify eligibility for commercial warranty.
- Provide repair lead times.
- Enter customer quote approval in the ERP system.
- Control achieved margin and raise alerts in case of unforeseen deviations.
- Transmit repair reports to the customers.
- Manages the Quarantine of Customer owned property
- Send invoices to the customers.
- Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests.
- Support the Custome Support Manager in the preparation of performance reviews and attend the reviews when required
- Manage Export Control aspects.
- Handle claims related to Sales Administration :
o Manage customer complaints and ensure resolution of billing disputes.
o Contribute to the resolution of commercial or logistical disputes.
o Collaborate with the Credit Management team in overdues settlement.
EDUCATION :
Accredited High School Diploma or GED.
SHIFT : Full-Time
Start time- 07 : 00am
