CLINICAL SUPPORT ASSISTANT/CUSTOMER EXPERIENCE ASSOCIATE

Job Description

OVERVIEW:
· If you are looking for a position that is designed for work/life balance in a healthy, positive environment that will allow you to focus on your strengths, cross-train in multiple areas, and offer you the ability to be part of a company that is growing with you, then this might be the position for you!

· We are currently seeking a new team member who is a dependable, detail-oriented self-starter who brings positive energy to both our team and all client interactions. You will be trained in multiple roles and must being willing to step in where needed to keep the clinic running smoothly and maintain our high standards for client experience.

**At the Chiropractic Health and Wellness Center, our mission is to serve our community and the world by providing each patient with personalized healthcare, positive encouragement, and excellent customer service to help them reach their optimal health and God-given life potential. **

TO BE A GOOD FIT FOR THIS JOB YOU MUST:

· Enjoy interacting with clients and building relationships

· Be detail-oriented, organized and have strong time management skills

· Be upbeat and bring positive energy into the workplace - your glass is always half full!

· Be a motivated self-starter

· Be willing to embrace change and adapt as needed

· Be a dependable, responsible team player and be willing to share your expertise with other team members

· Be physically able to demonstrate the various therapies used in the clinic including being able to comfortably get up and down from the floor as well as ability to stand and be on your feet for several hours at a time.

· Have the ability to multi-task and enjoy being cross trained to work in multiple capacities

** We are looking for a long-term team member, not just short-term employment.

ROLES WITHIN THE POSITION & TRAINING OUTLINE:

· Role 1: CLINICAL SUPPORT ASSISTANT/CUSTOMER EXPERIENCE ASSOCIATE-What we are currently primarily hiring for

· Welcoming patients and project a positive attitude to help patients feel better

· Educating patients on the basics of chiropractic

· Managing the flow of patients from reception, through therapies, and to the Drs. for treatment

· Teaching patients how to perform the various therapies assigned by the doctors

· Recording each patient visit in the patient management system

· Preparing system and patients for x-rays as requested by the doctors

· Maintaining overall appearance and cleanliness of clinic

· Role 2: FRONT DESK ASSOCIATE-secondary role that you will be cross trained on

The front desk requires strong organizational skills since you will serve as a liaison between the patient and business department while in this role. It is imperative that someone in this position have the ability to juggle the following tasks simultaneously:

· Answering phones in a professional and pleasant speaking voice

· Scheduling patient appointments via both phone and computer-based applications

· Filing

· Collecting payments

· Ensuring all clients have a wonderful client experience from start to finish

SCHEDULE:

Currently the position's general hours are: (Average around 33.5 hours/week)

· Monday (6:30 am – 1:00 pm)

· Tuesday (12:30 pm - 7:00 pm)

· Wednesday (6:30 am -1:00 pm)

· Thursday (11:30 am - 7:00 pm)

· Friday (6:30 am -1:00 pm)

*** We always have an extra-long weekend by design!!!

· Note: During the first 60-90 days, an additional 1.5-2 hours/week may be required for training.

REQUIRED EXPERIENCE:

Experience as a chiropractic, physical therapy, dental or medical assistant or a background in massage therapy is a bonus. Hospitality and Customer Service background also helpful. We are looking for someone with attention to detail and a contagiously positive demeanor – if you possess those traits, we will train you on everything else you need to know!

COMPENSATION & BENEFITS:

· Competitive compensation provided based on skills and experience, as well as bonus potential after the first 60 days of training. Bonuses are typically an additional $1.25-$3.00/hour. One of the biggest benefits is complimentary chiropractic care for you and an immediate family member! Quarterly one-hour massages, wholesale pricing on supplements, bi-yearly continuing education seminars, paid holidays and more!

REQUIRED DRESS:

· Clean, neat scrubs and sneakers

In addition to your resume, please include a brief cover letter telling us a little about yourself. Make sure to include the following information in your letter:

1. Please tell us what attracted you to this position.

2. Your hours of availability- do you have any hour or day restrictions and what date you would be available to start working.

3. Where do you see yourself in 3 years?

4. What are your life priorities?

5. Anything else that you would like us to know about you!

LOCATION:

Chiropractic Health and Wellness Center

5412 Glenside Drive Suite E

Richmond, VA 23228

See our website at www.chawc.com. We look forward to meeting you!

Job Type: Part-time

Pay: $14.50 - $17.00 per hour

Expected hours: 32 – 35 per week

Benefits:

• Employee discount
• Free parking

Schedule:

• Monday to Friday
• No weekends

Ability to Commute:

• Henrico, VA 23228 (Required)

Ability to Relocate:

• Henrico, VA 23228: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17