Security Operations Supervisor

Job Summary:

The Security Operations Supervisor is responsible for the daily supervision of unarmed security guards at Security Posts, Screening Sites, and Special Events at a number of historic sites around the U.S. Capital area. This role ensures that all personnel meet contractual requirements, maintain a professional appearance, and execute their duties effectively. The Operations Supervisor acts as liaison between Chloeta security employees, Chloeta’s administrative team, Client’s client, and its personnel. This is a uniformed position.

Supervisory Responsibilities: Yes

Job Classification: Permanent Full Time

Duty Station: Washington, D.C.

Travel: Up to 25%

Compensation:

The pay band reflects Chloeta's good faith estimate of the range it is expected to offer. Chloeta reserves the right to alter this range if business circumstances change.

• $27.88 to 38.46 per hour
• FSLA, Non-Exempt

Duties/Responsibilities:

• Provides daily supervision of security personnel, ensuring compliance with contractual obligations and operational requirements.

• Ensures that Security Posts and Screening Sites are adequately staffed and that personnel are properly trained and equipped.

• Conducts routine site visits, checking each Security Post/Site at least twice daily, recording visits in the Post Log Book and the daily activity log.

• Oversees personnel performance, ensuring guards maintain professional conduct, appearance, and adherence to post orders.

• Facilitates pre-shift briefings and ensure guards are knowledgeable about their assignments and emergency protocols.

• Addresses and resolves personnel issues, including removal of employees for performance-related concerns, as necessary.

• Works closely with Chloeta’s client and Chloeta’s program administrators to handle complaints, disciplinary actions, and performance evaluations.

• Communicates daily with the client’s point of contact regarding security updates, intelligence, and operational concerns.

• In exigent circumstances, provides relief coverage for guards as needed.

• Ensures compliance with all uniform, grooming, and conduct standards.

• Ensures all reporting requirements are met, including the submission of incident reports, shift summaries, and personnel accountability logs as required by the contracting agency.

• Verify that all security personnel have received proper background checks, training, and security clearances in accordance with contract requirements.

• This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the individual. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Required Skills/Abilities:

• Ability to consistently display a mature attitude, exercise good judgment, be sensitive to cultural differences and to special need visitors, and enhance customer service at every phase of security operations, particularly at Security Screening Sites.

• Strong leadership, communication, and problem-solving skills.

• Ability to work a flexible schedule, ensuring presence during critical operational hours and throughout various shifts.

• Strong organizational skills to handle multiple sites, shifts, and personnel schedules efficiently.

• Ability to accept and implement client feedback.

• Ability to remain calm and make effective decisions under pressure, particularly in emergency situations.

• Ability to work collaboratively with government officials, law enforcement agencies, and security personnel.

• Must be able to respond to emergencies and make real-time operational decisions.

• Must be physically capable of conducting on-site inspections and providing relief coverage when necessary.

• The Operations Supervisor must be available for shift adjustments based on operational needs.

• Must complete all required contract-mandated training before assuming supervisory responsibilities.

Education and Experience:

• Required: High School diploma or completed GED.

• Required: One (1) year of professional experience managing security personnel in a federally contracted environment and demonstrated knowledge of government security protocols and equipment including the following: x-ray machines, metal detectors, explosive trace detection systems, hand-wand operations, general radio/telephone dispatching operations and identifying dangerous deadly objects in baggage or on persons similar in magnitude and complexity to this Contract.

• Preferred: 4 years of experience in security operations, law enforcement, or a related field.

Physical Requirements

• The position requires regular fieldwork at multiple Security Posts, Screening Sites, and Special Events around the U.S. Capital area.

• This role may require standing for extended periods and conducting outdoor site inspections and respond to on-site incidents across varying terrain, in varying weather conditions.

• This position may require lifting or carrying equipment.

Benefits

Eligible employees receive the following benefits:

• Health, Dental and Vision Insurance

• Health Savings Account (HSA)

• MDLIVE

• Benefit Hub

• Paid Annual Leave/PTO

• Paid Sick Leave

• Paid Holidays

• 401(k)

• Basic Life

• Voluntary Life Insurance

• Accident Insurance

• Short Term Disability

• Long Term Disability

• Employee Assistance Program (EAP)