Housing Operations Specialist

CHN HOUSING PARTNERS

Housing Operations Specialist (HOS)

We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners : CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.

We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

Please click here to learn more about our Core Values and how they drive our mission and define who we are.

CHN offers the following benefits to its employees : Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity / Paternity / Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.

Position Summary : The Housing Operations Specialist (HOS) ensures efficient operations in housing services while enhancing the Property Management department's ability to provide exceptional customer service to residents and applicants.

The Housing Operations Specialist (HOS) reports directly to the Assistant Director of Property Management. A key focus of this role is leveraging data analytics and excel-based tools to monitor, analyze, and improve housing operations. The (HOS) collects and organizes data, develops automated reporting tools, and uses advanced Excel functions to support data-driven decision-making. The (HOS) is also responsible for creating detailed and actionable reports to inform stakeholders, funders, equity partners, and Housing Finance Agencies.

This position is vital for tracking housing trends, ensuring compliance with property management standards, through clear and insightful reporting. Duties also include maintaining the waiting list, responding promptly to department phone calls, housing inquiries, and assisting with the processing of applications. The (HOS) is responsible for coordinating with law office clerks, courts, and attorneys as it relates to the eviction process, and assisting in the preparation of the eviction packets.

The (HOS) must always remain up to date and informed on Property Management's standards, procedures, compliance policies and practices.

The rate of pay for this position is $54,080 per year, commensurate with experience ($26.00 hourly; FLSA Non-Exempt).

Essential Duties & Responsibilities :

Data Analytics & Reporting :

• Collect and analyze housing data for funders and partners.
• Create and deliver detailed reports, including dashboards and visual presentations, for stakeholders, funders, equity partners, and Housing Finance Agencies.
• Develop advanced Excel functions, macros, and dashboards to automate and streamline reporting processes.
• Maintain, complete and analyze utility monitoring spreadsheets, including water usage and energy trends, for compliance with Enterprise Green Communities quarterly.
• Track eviction processes and ensure accuracy and timely updates.

Property Marketing :

Operations & Coordination :

Compliance & Process Improvement :

Education and / or Work Experience Requirements :

Required :

Required Education :

Experience :

Skills :

Other :

Preferred :

Critical Competencies :

Working Conditions and / or Physical Requirements :

Why Should You Apply?

M / F / V / D / EOE

Salary : $54,080