What are the responsibilities and job description for the IT Help Desk Support position at Choate Construction Company?
Choate Construction Company is one of the largest general contractors in the Southeast. We consider our reputation our number one asset, with future success founded upon the strength of our client relationships and our employees. Choate excels in both base and interior construction with office locations in Atlanta, Charleston, Charlotte, Nashville, Raleigh, Savannah, and Tampa.
The Help Desk Support position works closely with other Information Technology department staff to identify, research, and resolve technical problems for end users. Responds to end user requests submitted by email, phone, and in-person. Documents, tracks and monitors the problem in a ticketing system to ensure timely resolution. The position also assists with new computer and other hardware setup and repairs.
General Duties & Responsibilities (including but not limited to):
5 years of experience in help desk or technical support role. Strong background in Windows OS and Microsoft products. Experience with Entra ID and Intune preferred. Ability to troubleshoot and resolve complex issues with minimal supervision. Excellent written and oral communication skills with an ability to explain complex issues to non-technical users. Ability to effectively prioritize and execute tasks in a fast-paced environment. Strong critical thinking and interpersonal skills. Ability to travel to other offices as scheduled (Some lifting and transporting of moderately heavy objects such as computers and peripherals
What We Offer:
Choate Construction is an Equal Opportunity Employer and is committed to providing a safe work environment and to fostering the well-being and health of its employees.
Choate is a Drug Free Workplace and pre-employment drug screening is required for all new hires.
The Help Desk Support position works closely with other Information Technology department staff to identify, research, and resolve technical problems for end users. Responds to end user requests submitted by email, phone, and in-person. Documents, tracks and monitors the problem in a ticketing system to ensure timely resolution. The position also assists with new computer and other hardware setup and repairs.
General Duties & Responsibilities (including but not limited to):
- Provide tier 2 and 3 technical support, collaborating with external vendors through resolution.
- Help desk support for internal employees for hardware, software, and misc. technical issues.
- Act as an escalation point for lower tier tickets, providing guidance for other team members.
- Assist in asset management including laptops, tablets, and mobile devices.
- Maintain documentation of technical issues, resolution, and procedures in internal systems.
- Collaborate and innovate to improve existing processes and technology.
- Participate in IT initiatives, system upgrades, and other technical assignments as needed.
- Provide backup support for other IT team members as needed.
- Comprehensive Medical, Dental & Vision Coverage Options
- Short-Term & Long-Term Disability
- Employee Stock Ownership Plan (ESOP)
- Student Loan Reimbursement Program
- 401(k) profit sharing plan
- Charitable contribution matching
- Paid Time Off (PTO)
- Stewardship Day
- Clearly defined Company Core Values and Purpose
Choate Construction is an Equal Opportunity Employer and is committed to providing a safe work environment and to fostering the well-being and health of its employees.
Choate is a Drug Free Workplace and pre-employment drug screening is required for all new hires.
