What are the responsibilities and job description for the Director of People Services & Support position at Chobani?
Summary
The Director role will lead and oversee the organization's People Services & Support function, ensuring the delivery of efficient, scalable, and high-quality services to employees aligned to support the company's strategic goals. This position will drive operational excellence through two primary focus areas spanning the People lifecycle : (1) Concierge Services through various communication vehicles and (2) People Program & Process Management. This role will work closely with People leadership to ensure a seamless People experience.
Responsibilities
- Oversight : Build and lead the People Services & Support function, aligned to business objectives and measuring / ensuring continuous improvement.
- People Collaboration : Work closely with People Business Partners to keep a pulse on business happenings, opportunities to improve the People experience further, and to maintain a seamless transition and maintenance of oversight areas to support.
- Team Leadership : Build and foster an environment of high-performance, and promote a culture of continuous improvement, accountability, and service excellence. Provide a path for team members via training and development opportunities, and future career mobility.
- Concierge Services : Develop and maintain various customer centric communication vehicles (Self-Service, Call Center, Tier 1 & 2 Support, etc) to communicate with employees. Provide accurate and timely responses with a high level of quality, resulting in strong People satisfaction.
- Program & Process Management : Oversee the management and continuous improvement of various People / HR programs and processes. Develop, audit and maintain Standard Operating Procedures (SOPs) for all related processes.
- Metrics & Analytics : Establish and monitor service level agreements (SLA's) and key performance indicators (KPIs) to measure the effectiveness and efficiency of the function.
- Technology & Automation : Partner with People Technology Team to identify a technology roadmap for the function. Lead the implementation and optimization to drive automation, efficiency, and data accuracy.
- Compliance & Risk Management : Ensure compliance with all legal and regulatory requirements including data protection and labor laws.
- Vendor Management : Oversee relationships with external service providers and vendors, ensuring optimal contract terms and service delivery.
- Records management : Lead the creation, organization, maintenance, storage, and eventual disposal of People records. These responsibilities ensure that records are accurate, accessible, secure, and compliant with applicable laws and regulations.
Requirements
About Us
Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short : making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.
Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond : working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.
For more information, please visit www.chobani.com and www.lacolombe.com , or follow us on Facebook , Twitter , Instagram and LinkedIn .
Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and / or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.
