What are the responsibilities and job description for the Casino Host Player Development position at Choctaw Nation?
Job Purpose or Objective(s): The Casino Host will manage all aspects of a customer journey while on property, simultaneously coordinating with Executive Casino Hosts on pre- and post-trip planning. You will report to Player Development Shift Manager, and the Director of Player Development.
Salaried Position. Schedule will vary.
Primary Tasks:
1. You will provide guest service including greeting guests in the casino, participating in social events/special promotions and making transportation and accommodation arrangements observing the players' needs.
2. Manage database of mid-level players to build loyalty and produce repeat business while identifying new players on the casino who meet the hosting criteria.
3. Resolve service failures; take immediate action to resolve service gaps and cement player loyalty by using comp authority or making exceptions.
4. Resolve difficult situations with guests.
5. You will evaluate a player's current and potential worth according to the parameters of the comp guidelines to build loyalty and maximize return on investment.
6. Manage hotel fill quota, Rev Par goals and coordination with Executive Host Team, and other employees.
7. You will enforce compliance of all applicable rules, regulations, laws and policies.
8. Identify methods to increase efficiencies and improve products or services.
9. Perform other tasks as assigned.
Job Requirements:
- Knowledge of standard computer applications.
- Demonstrated knowledge of casino marketing, and regular high-limit customers and their betting habits to make knowledgeable decisions regarding comps.
- Must have decision-making and become knowledgeable of the hotel and casino, including all events, attractions and restaurants
- Overall knowledge of casino operations.
- Two (2) years prior customer service-related experience
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .
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