What are the responsibilities and job description for the Grand Cafe General Manager position at Choctaw Nation?
Job Purpose or Objective(s): The General Manager has complete responsibility of assigned venues within the casino and directly responsible for ensuring profitability, operating efficiency, compliance to Public Health Standards, and customer satisfaction. You will report to the Director of Restaurants.
Primary Tasks:
1. You will direct operations, including hiring, training, scheduling, coaching and counseling, auditing/inspecting work to ensure standards are met, promoting teamwork and inclusiveness, scheduling, conducting performance management with staff (reviews, address sub-standard performance).
2. Assist Executive Chef and restaurant management in creating menus that meet the needs of our guests while achieving budget goals.
3. Monitor associates for adherence to Oklahoma ABLE laws and Choctaw Nation policies.
4. Oversee programs to ensure compliance, identify efficiencies, and to reduce costs in all responsibilities.
5. You will respond to client requests to ensure understanding of company standards; investigate on client and guest complaints to maintain positive client and guest relations.
6. Contribute information and make recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; determine system improvements and implement change.
7. Help develop budget and monitor profitability of operations.
8. Recommend and establish pricing and portions for products and services within approved profit and plan guidelines and manage operating expenses and labor costs.
9. Apply government/tribal health regulations and assure those standards are met.
10. Perform other tasks as may be assigned.
Requirements:
- Bachelor’s degree in hospitality, Restaurant, Foodservice or related field, or 4 years directly related experience.
- ServSafe Certification
- Highly organized and adapt to changing priorities
(Word, Excel (can perform complex functions) and Outlook) and Windows XP, including CCT operation.
- Written and verbal correspondence skills
- Knowledge of government health, hotel, or food service regulations.
- Proficient in operational financial management accountability and budgeting.
- Five (5) years progressive management experience in a high volume full service casual and fine dining gaming operation.
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .
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