Resort Ambassador Marketing Gaming Durant Casino

Job Purpose or Objective(s): The Resort Ambassador will attend to and accommodating guest needs while providing exceptional guest service. The Ambassador will help provide guests information about events at the casino, retail/restaurant locations & hours of operation. You will report to the Resort Ambassador Supervisor.

$17.50 Shifts will vary.

Primary Tasks:

1. You will assist guests with location of retail outlets, F&B venues, Hotel check in locations, and all other information a guest may inquire about.

2. Respond to guest inquiries with exceptional guest service to have an impactful guest experience following the 7 keys & IKBI standards.

3. You will assist with drawings/giveaway, tournaments, non-gaming & gaming promotions/events, and prepare all relative paperwork such as prize slips, promotional logs, winner release forms and any other documents needed.

4. Maintains a constant awareness of all casino services, promotions, events, venue locations, hours of operations, ATM & restroom locations.

5. You will greet/promote carded play or new member sign-up/communicate about promotion to guests on the gaming floor.

6. Collaborate with other departments involved with the execution of events including EVS, Conference & Group Sales, Maintenance, IT, Food & Beverage, the District, Slot Department, and Table Games Department to ensure success.

7. You will maintain working knowledge of upcoming events, amenity availability, promotions. Use this information to assist guests in building their trip itinerary.

8. Help with box office day of show functions.

9. Perform other duties as assigned.

Requirements:

Comfortable in large group settings and able to MC promotions/events or make overhead announcements.

Excellent grammatical skills

The ability to work with all departments.

Guest relationship skills and following the 7 keys and IKBI.

Skills using internet & Choctaw Mobile app

Proficient in Microsoft applications.

Two (2) years entertainment or promotional/marketing training; or combination of education and experience

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

Free gym membership

Free access to employee health clinic

Free lunch for casino & resort associates

Earned wages access once per week for hourly Associates

Pet insurance

Paid vacation / sick time

Medical / Dental / Vision

401(K) with company match

College tuition reimbursement

Short-term disability, long-term disability, and family leave

Employee assistance program

Employee prescription program

CNO Paid Life Insurance

Teladoc

On Site Dental Clinics (Jet Dental)

On Site Mammogram Services

Free diabetes and hypertension monitoring benefit (Livongo)

Accolade- Concierge Benefits Program

Wellness Program that equals savings on health insurance cost (Virgin Pulse)

Maternity Care Program

(Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .

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