What are the responsibilities and job description for the Passenger Service Agent - FLIGHT BENEFITS position at Choice Aviation Services?
Come join our growing team at Choice Aviation Services!
We are looking for Passenger Service Agents to work at Niagara Falls International Airport.
- Part Time
- After 1 year of service you will receive 2 weeks of PTO.
To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive accounting of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.
JOB RESPONSIBILITIES
- Assist passengers with self-service check-in kiosks
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and quarantine as required
- Make public address announcements as required
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all airline legislation, as well as, airport authority and carrier security requirements
- Comply with Customer’s Standard Operating Procedures (SOP’s)
- Operate computers and special equipment, such as the air-bridge, scanners and airline specific software
- Produce work-related documentation when required
- Maintain the highest standards of safety and security at all times
- Other duties as assigned
Job Requirements
Must be at least 18 years of age. High school diploma or GED preferred. Valid Driver’s License and proper work authorization. Ability to work multiple shifts including weekends (i.e. Friday, Saturday and Sunday) and holidays. Ability to read, write, fluently speak and understand the English language.
Must have the ability to lift up to 70lbs and be willing to work in inclement weather when required.
Must be passionate about Customer Service.
All of the above functions are normally performed within certain narrow time constraints, which are usually dictated upon the actual arrival of an aircraft and its scheduled departure. The failure to perform these functions may result in passenger inconvenience caused by lost or damaged bags, delayed aircraft departure and passenger and employee safety. The failure to perform these functions properly may result in serious injury to employees, damaged ground equipment and/or aircraft.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $16
