What are the responsibilities and job description for the Client Services Supervisor position at Choice Bank?
The Client Services Supervisor is responsible for frontline supervision and development of Client Services Specialists. They will manage the day-to-day workflow of the department and ensures smooth frontline operations. This role serves as an escalation point for customer issues as well as leader in the rollout and execution of initiatives that relate to client services.
This role will have oversight of the Fargo, Moorhead and West Fargo Client Services team members.
Team Management
- Responsible for the following personnel activities : hiring, terminating, coaching, annual and interim performance reviews and resolution of other personnel issues.
- Supervises the Frontline branch operations to ensure adequate staffing levels.
- Conducts one-on-one's with team members to support the training and development of Client Services Specialists.
- Facilitates team meetings and outings to promote teamwork, communication, trust and respect.
- Directs, coordinates and monitors activities to implement the Bank's policies, procedures and practices concerning customer service and transaction processing.
Customer Service
Transaction and Deposit Services Management
Other and Administrative
Qualifications
Cultural Alignment
Choice is #PeopleFirst, banking second.
People don't need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.
In contributing to our culture, Choice team members are guided by our core values.
Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.
Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve . Be welcome at Choice. We can see you here.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
