What are the responsibilities and job description for the Retention / Sales Representative position at Choice Home Warranty?
The monthly Retention/Collections Resolution Specialist Needed!
$ 18 an hour with an increase to $ 20 an hour after 30 days with an excellent bonus structure. The monthly bonus ranges from $600-$1000 and increases every 6 months!!
We offer an excellent compensation package for experienced, proven retention experts! Use your sales savvy and superior customer service skills to educate home warranty customers on the value of our service. Work with the fastest-growing privately-owned home warranty company in the nation - Choice Home Warranty!!
Duties Include:
- Consistently improve cancellation/retention rates and achieve cancellation/retention goals.
- Superb listening skills with the ability to overcome customer's initial concerns and objections.
- Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible.
- Showcase the ability to keep customers on board through the reiteration of the reasons they purchased a Choice Home Warranty and the continued benefit that the services provide.
- Strong background in call-center environment and sales focused.
- CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call.
- Influence customers to recognize the value of our warranty. Educate the customer on the risks associated with canceling their warranty.
- Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms.
- Resell the value of being a Choice Home Warranty policyholder.
Qualifications:
- Retention/Sales experience of at least 2 years (preferred)
- Customer Service experience of at least 2 years (preferred)
- Strong sales savvy and persuasion skills
- Strong written and oral communication skills
- Talent for multitasking; typing while talking to customers
- Proficient with computers, strong keyboarding skills
- An aptitude for problem-solving and handling objections
- Attention to detail
We offer: competitive pay, benefits package including health, dental, vision, paid time off, 401k; a beautiful, energized, fun office environment, and a dedicated team of professional managers.
Our Mission is to provide property owners with peace of mind by offering high-quality, easy, and affordable ways to protect their most valuable asset - their home.
About Choice Home Warranty:
Founded in 2008, Choice Home Warranty is the fastest-growing privately-owned home warranty company in the nation, consistently earning placement on the Inc. 5000 list for the last six years. As we grow, we continue to seek out passionate, driven professionals who share our mission, vision, and core values – people looking to bring their insight and abilities to an organization that values intelligence, ingenuity, integrity, and the pursuit of excellence.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Monthly bonus
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $20
