What are the responsibilities and job description for the Front Office Manager position at Choice Hotels (Economy Brand)?
Job description
About Us:
known for exceptional guest service and hospitality. We are looking for a highly experienced and motivated Front Office Manager to lead Choice Hotel- (Economy Brand) as a front desk operation, ensuring outstanding guest experiences while optimizing revenue management.
Key Responsibilities:
- Oversee daily front office operations, including reception, concierge, and guest services.
- Lead and train front office staff to ensure high standards of customer service.
- Manage reservations, room allocations, and guest inquiries efficiently.
- Utilize Opera PMS to streamline check-in/out processes and room management.
- Implement yield management strategies to maximize room revenue and occupancy.
- Monitor and analyze financial performance, forecasting trends, and adjusting pricing strategies.
- Ensure compliance with hotel policies, procedures, and industry regulations.
- Handle guest feedback and resolve complaints promptly and professionally.
- Collaborate with other departments to enhance overall guest satisfaction.
Requirements:
- Minimum 5 years of experience as a Front Office Manager in a 4-star hotel.
- Strong knowledge of Opera Property Management System (PMS).
- Expertise in yield management and revenue optimization.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work under pressure while maintaining a positive and professional attitude.
- Strong organizational skills with attention to detail.
Why Join Us?
- Career growth opportunities in a dynamic hospitality environment.
- Be part of a professional and passionate team dedicated to excellence.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Hotel Front Desk Manager: 5 years (Required)
Ability to Commute:
- Cedar Rapids, IA 52402 (Required)
Ability to Relocate:
- Cedar Rapids, IA 52402: Relocate before starting work (Preferred)
Work Location: In person
