Room Attendant

The role of the Room Attendant is to ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe room.

Are you RED?

• You are a hotelier and details are your thing – you know operations and you focus on the details of keeping your community clean
• You are passionate – about technology, innovation, creativity, art, and all things interesting
• You are social – you understand that hotels are communities and you bring your whole self to work
• You are a communicator – face to face or via social media, connecting with others is what you do best
  
  

To make our HR folks happy… below highlights of few of those typical ‘responsibilities’ and ‘requirements’ for this role.

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.

• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
• Maintains cleaning protocols
• Empty all trash containers and replace with fresh liners
• Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
• Ensure removal and appropriate disposition of guest room trays, glass and silverware
• Clean and vacuum exterior entry and hallways
• Keep linen closets and supply areas clean and organized
• Ensure guest laundry and dry-cleaning orders are attended to promptly
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle
• Ensures that all rooms or suites are secured upon leaving the guest room or suite
  
  

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
  
  

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirement/Skills

• Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
• Follows instructions and communicates effectively
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Can clean multiple room types and meet the daily cleaning quota
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel
  
  

Physical Demands

• Perform repetitive hand and arm movements.
• Ability to lift up to 50 pounds.
• Ability to pull, push up to 100 pounds.
• Must be able to squat, bend, kneel and twist.
• Ability to stand for long periods of time.
• Occasional lifting of up to 50 pounds
  
  

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.