What are the responsibilities and job description for the Bartender position at Choice Hotels?
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit
www.choicehotels.com
.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position SummaryThe role of the Bartender is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency.
Are you RED's Bartender?
- You are hospitality – you want to change the life of every person who steps in the front door. You goal is to make sure your staff is excited to provide an unforgettable experience that keeps your guests coming back for more (and more and more).
- You are passionate – about every detail and aspect that goes in to making a hotel successful. Hiring a great staff? Sign me up. Ensuring the operations are running smoothly? Check! You are on it. You aren’t afraid to roll up your sleeves and get the job done.
- You are a leader – training and motivating a team of rock stars is what gets you excited to go to work. You know how to create a high energy environment where fun and work collide, and ultimately everyone (guests and staff alike) go home exhilarated and excited for more.
To make our HR folks happy, here some traditional roles & responsibilities:
Benefits we provide:
- Employee discounts on thousands of hotels
- Paid Sick Time (MN Earned Sick and Safe Time)
1st of the month following 30 days of service :
- 401(k) Retirement Plan
- Employee Assistance Program
90 Days:
- Paid Vacation and Sick Time
- 8 Paid Holidays
- Paid Bereavement
1 Year:
- Paid Floating Holidays
Key Responsibilities
Pleasantly greeting our guests as they approach the bar; promoting house drinks and utilizing up-selling skills to maximize revenues
- Preparing beverages requested by customers, adhering to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs
- Setting up the bar including all liquor, mixers, ice, garnishes, glassware and supplies
- Performing pre-shift and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.)
- Maintains knowledge of bar inventory and wine selection to respond properly to customer questions
- Inventorying unused liquor and beverages, ensuring that all liquor is properly secured before, during, and at close of shift
- Maintaining a complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
- Making appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction
- Stocks beer, wine, spirits, paper products, straws and stirrers, condiments, glassware, ice and produce based on projections from the daily functions sheet
- Inspecting the bar daily for cleanliness and attractiveness and inspecting all equipment and machinery for proper operation
- Ensuring the proper cleaning of the bar area
- Promoting teamwork and quality service through daily communication and coordination with other departments
Adheres to legal and/or Choice Hotels policies and standards
- Understands and follows the laws and guidelines for beverage service
- Checks guests for proper identification, manages method of payment, and serves alcohol according to State, Federal and corporate liquor regulations.
- Alert Management of any service and/or safety issues
Handles cash, checks and/or credit cards in accordance with Hotel policies
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirement/Skills
- Must be able to obtain and hold a valid Bartender’s License
- Must be 18 years of age, or older
- One (1) year pervious bartending experience in an upscale environment preferred
- Thorough understanding of safe and perceptive service
- Excellent customer service and verbal communication skills
- Ability to do basic math and handle cash
- Ability to work with Point of Sale systems
- Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
- Able to work a flexible schedule, including evenings, weekends and holidays
Physical Demands
- Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
- Ability to maneuver up to 150 pounds, occasionally, for short periods of time
- Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
- Ability to push and pull carts weighing up to 200 lbs, occasionally
- Ability to stand for extended periods of time, constantly
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
