What are the responsibilities and job description for the Executive Club Lounge Host position at Choice Hotels?
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit
www.choicehotels.com
.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position SummaryThe role of the Executive Club Lounge Host is to create 100% Guest Satisfaction by serving lounge customers in a prompt and efficient manner.
The Radisson Hotel Salt Lake City Downtown, located at a walking distance to downtown attractions and events, is looking for an energetic individual to our Food & Beverage team as an Executive Club Lounge Host.
Our exciting and fast paced Hotel offers a break from the repetition, with no two days that are ever the same. We are proud to offer package that includes competitive pay, generous vacation package, 8 paid holidays, and excellent benefit package for fulltime employees.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities of Executive Club Lounge Host:
- Greets executive guests in the private Executive Lounge.
- Respond to guest enquiries and advised them of the amenities the hotel offered.
- Provides and contributes to the first impressions of our Guests, must perform the following tasks to the highest standards.
Oversees the operation of Executive Lounge
- Coordinates and replenish all Guest supplies and amenities offered to the required standards in accordance with Choice Hotels.
- Maintains clean, orderly, and stocked all work areas.
- Process accurately check-ins and check-out.
- Stay current with all hotel services as well as VIP requests and special events.
- Demonstrate acknowledge of external locations, attractions, and landmarks in the vicinity of Salt Lake Downtown area.
- Project a professional manner with an emphasis on hospitality and Guest service
- Comply with Hotel security, fire regulations and all health and safety legislation.
- Execute tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentally-conscience manner.
- Communicates with other departments regarding supplies, special events, staffing, and other areas as they pertain to the Executive Lounge.
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
- Provides Yes, I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality.
REQUIREMENTS:
- Minimum one - two years food and beverage experience
- Excellent oral and written communication skills
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
- Able to resolve conflicts guests, supervisor, and employee.
- Knowledge of local, state, and federal liquor laws and regulations
- Guest-friendly personality
- Ability to multitask and work well under pressure.
- Basic computer skills in Microsoft Office Suit
- Long hours are sometimes required, ability to work flexible schedule.
- Ability to sit, stand, or walk for long periods of time.
- Ability to lift 50 pounds occasionally and push or pull room service carts up to 75 pounds.
- Good manual dexterity for the use of common office equipment
Requirement/Skills
High school diploma or GED required
Two years of experience in similar position within an upscale environment is preferred
Basic skills in reading, writing, arithmetic
Must be at least 21 years old in order to serve alcohol
Must have excellent customer service skills
Willing to work a flexible schedule including weekends and holidays
Ability to relate to all levels of guests and management
Must possess a strong team spirit
Physical Demands
Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
Ability to maneuver up to 150 pounds, occasionally, for short periods of time
Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
Ability to push and pull carts weighing up to 200 lbs, occasionally
Ability to stand for extended periods of time, constantly
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
