What are the responsibilities and job description for the Learning Programs Coordinator position at Choice Hotels?
Who are we looking for?
Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Learning Programs Coordinator in our Multi-Award-Winning Choice University. Choice University is the team that provides education to Choice Franchisees and hotel staff and / or contact center associated, local trainers, and teams using a variety of facilitation formats-including in-person, virtual live workshops and webinars, one-on-one sessions, and videos, eLessons, and / or job aids. As a key member of Choice University, you will help drive key business metrics including guest service (LTR), Choice brands, programs, and systems, revenue generation, profitability, and proven hotel operational procedures for hotels.
Are you action-oriented, results-driven, collaborative, and skilled in videography? We invite you to apply today for our Learning Facilitator today and #MakeItYourChoice .
Your Responsibilities
- Support the Learning Experience team with content assignment, updates, user groups, etc. in the Choice U ecosystem for revenue-driving programs.
- Assist with the recording of video in the ChoiceU Broadcast Studio, tracking and development / completion of learning updates for videos, e-learning modules, and other resources for all content maintenance efforts.
- Tracking, compliance, billing, and communication of tuition-based programs, and handling of related ChoiceU inbox inquiries.
- Recommend efficiencies within the complex billing process and recommend ways to drive profitability (either through revenue or cost savings) across our revenue-driving programs.
- Support other training development needs across the team, as available.
Your Experience, Skills & Competencies
Your Team
This is an individual contributor role that will report to a Choice University Director. You will collaborate with cross-functional departments on a regular basis.
Your Work Location
As our Learning Programs Coordinator, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we're located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.
Salary Range
The salary range for this position is $60,000 to $70,000 annually.
The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few :
About Choice
Choice Hotels International, Inc. (NYSE : CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We're the hotel company for those who choose to bet on themselves - the underdog, the dreamer, the entrepreneur - because that's who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today - for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward - giving our work at Choice a purpose larger than our business.
Ability to model Choice's Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
Salary : $60,000 - $70,000
