What are the responsibilities and job description for the Radisson Blu Convention Services Manager position at Choice Hotels?
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit
www.choicehotels.com
.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
As a Convention Services Manager, you will be primarily responsible for ensuring that revenue and customer service goals are achieved or exceeded. This will be accomplished by proactively facilitating group and banquet revenues via event execution and selling hotel deliverables for guest satisfaction.Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
Salary Range: $61,000 to $70,000
Day 1:
- Paid Vacation and Sick Time
- 8 Paid Holidays
- Paid Bereavement
- Paid Floating Holidays
- Employee Assistance Program
1st of the month following 30 days of service:
- Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
- Employer paid Accident insurance and HSA contribution
- 401(k) Retirement Plan
Key Responsibilities
Achieves individual and team goals by coordinating, event detailing and upselling convention-related business
- Identifies assigned key accounts, events and correlated planners needs
- Delivers and sells hotel’s features and benefits to meet clients' needs
- Communicates assigned clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs), attending appropriate meetings to ensure customer satisfaction
- Works with sales team for additional business opportunities as appropriate
- Assists with the sales presentation/proposal to address priorities identified by the customer
- Assists and conducts on-site client inspections to illustrate available services, demonstrating keen knowledge in meeting and sleeping room set-ups and capabilities
- Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
- Drives banquet and group revenues via ensuring contract obligations and maximum revenue for the hotel through up-selling to key customers
- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
- Ability to pivot in both markets and team role pending changing economic and team dynamics
- Exceeds customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction
- Manages the Group Room Control (GRC) and Function Diary logs and adjusts space to ensure maximum potential revenue
- Ensure all materials used are in accordance with brand standards
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
- Develops and implements strategies for achieving individual sales goals
Maintains proper flow of information to operations and revenue management team, reviews work file of assigned accounts
- Communicates clients' requests to all departments in an effective and timely manner via group resume(s) and BEOs to the satisfaction of customers and department heads
- Timely production of event detailing to ensure proper operational forecasting and optimization of labor and costs while exceeding customer expectations
- Prepares reports as necessary to improve management decision making and critical evaluation of work activities
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Responsibility #1 (65%):
- Detailing Banquet and Event Orders (BEOs) as confirmed contracts are received. Serving as main contact for client needs as they relate to each overall agreement.
Responsibility #2 (20%):
- Serving as a liaison between the customer, Sales, and Operations departments to ensure an organized, well communicated, and seamless event.
Responsibility #3 (15%):
- Researching new leads and negotiating for key accounts within targeted market for potential business, meeting, and space needs.
Requirements/Skills
- High school diploma required, associate’s or bachelor’s degree preferred
- Minimum one - three years hotel sales, catering or convention experience
- Strong verbal and written communication skills
- Strong negotiation skills
- Strong mathematical skills
- General knowledge of contract laws
- Local market knowledge preferred
- Proficient computer skills including Microsoft Office Suite®, Delphi and/or Opera
- Certified Meeting Planner (CMP) desirable
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Physical Demands
- Required to stand, sit, and walk for extended periods of times
- Lift, carry, or otherwise move and use of force or exertion up to 75 lbs; such as but not limited to, ability to set-up catering and conference space, including; tables, chairs, stages, etc
- Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug- free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
Salary : $61,000 - $70,000
